DiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
discountmags.com
Category
Books & Magazines
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 36% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Could not enter a gift delivery address with my email. Kind of screws up the whole "gift" thing.
Response from DiscountMags.comOct 24, 2026
Thank you for letting us know, and we're sorry the gift checkout made this harder than it should be. Because this subscription includes the digital edition, the gift's address also asks for an email, which is used for access to the digital edition. If you'd like that to be your own email instead, or anything else about your gift isn't right, please contact us and we'll take care of it. We hope your gift brings lots of enjoyment!
TW
Tracey W.
Beware of price change during check-out
I was checking out and the price suddenly went from $11.99 to $19.99 I had to update the address on my credit card but nothing else changed. I couldn't get it to revert to the original $11.99 price. I finally had to leave the site and reopen it from my original search page and after a few tries, it showed $11.99.
Response from DiscountMags.comOct 20, 2026
Thank you for your feedback, and we're sorry checkout was frustrating. Promotional prices can expire, and when one ends, the cart shows our regular price. We would never bait and switch a customer. We've reached out to you by email to explain what happened, and if there's anything else we can do, please contact us anytime.
SK
skinney
Working on Resolving Problems
I have happily used their services for several decades. Tried to log in yesterday but password no longer worked. Requested a code which took around five minutes for delivery but logged me in. Discovered that all of my info was missing from my account, particularly the four magazines I had on discount lock. I emailed to ask what happened to my data and received a rapid reply that the customer service person could see it. I replied that, if they couldn't fix my access, they would need to cancel the discount locks. I later received notification that all the locks had been disabled. Logged in again today and still no access to my data.
10/6/26 Update: Discount Mags responded today and I was able to log in with the new email. However, up to today, correspondence has been coming to the old email and requests from my account to renew subscriptions continue to go the old address. Additionally, I can not change addresses on renewals nor have I been able to change method of payment. I remain hopeful for resolving these problems and appreciate their response.
Response from DiscountMags.comOct 6, 2026
We are so terribly sorry for your issues. We looked into it and you're not seeing your orders because you have a different email address. We have contacted you at your new email address and let you know what your old email account address is so you can login with that.
LR
Lorraine R.
I already reviewed this but I’m not…
I already reviewed this but I’m not happy with this. Subscription. I keep missing getting magazines that I paid for.
Response from DiscountMags.comJul 27, 2026
Dear Lorraine,
We have requested more info such as: email address, phone number, and order details to assist.
Can you send us the name and email address (or mailing address) you used for your subscription? We'll look into what's happened with your delivery.
CF
chas F.
taking 2 months to get magazine
taking 2 months to get magazine
no live operator
Finally got updated
Response from DiscountMags.comOct 7, 2026
We are glad that we helped you resolve the issue.
SO
Susan O.
This was a renewal
This was a renewal, instead, you changed the name and sent 2 copies to the same address, the April issue
Response from DiscountMags.comFeb 29, 2024
Hello Susan,
Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I was able to locate your order. I am seeing that the order was originally placed under your name. I am also seeing that you have been in touch with our customer service team. It looks like you wanted to renew your husbands subscription.
At times, if the name and address do not exactly match the order on file with the publisher, it causes a new account to be created and duplicate issues to be delivered.
I see that our customer service team has informed you already that they have sent a request to the publisher to combine the accounts. This will not result in a shortened subscription. You may receive 1 more duplicate, but after that you should only receive one issue per month. If there is anything else we can do for you, or if you need more information, please let us know.
At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181.
Have a wonderful day,
Quinn
JS
Judy S.
That DiscountMags.com is a 3rd party company
I tried to change the Delivery name and address for the Us Magazine to coincide with the People Magazine in which I ordered at the same time. Your system allowed me to correct the address but not the name. I then requested assistance via e-mail and was informed that I had to call Us Magazine directly and was given the number to call. As per the representative that she talked to, she informed me that she could not change it and that I needed to have you change it because DiscountMags is considered a 3rd party company. I sent this message to DiscountMags via e-mail and am waiting for a response. I have been trying to change this since I placed the order on 1/3/2024.
Response from DiscountMags.comOct 10, 2026
Judy, we're sorry, both for the trouble changing the name on your subscription and for never answering you here. Sending you to the publisher wasn't right: fixing it was our job. If anything on your subscriptions still isn't right, email [email protected] and we'll take care of it ourselves.
GE
GeoTeacher
Make auto renewal an option, not a requirement
I was unable to renew because you now MUST sign up for auto renewal. As a senior, I won’t do that to my family. Very disappointed.
Response from DiscountMags.comMar 5, 2024
Hello,
I apologize if information was unclear during the ordering process. You can easily disable our DiscountLock feature by either logging into our website and disabling there, or by contacting us via email or phone, where we will happily do it for you.
If you have any further questions, you can contact us at [email protected], or on our customer service line at 1-800-673-8187.
Have a wonderful day,
Andrew
