DiscountMags.comReviews of discountmags.com

Response from DiscountMags.comFeb 27, 2024

Hello Lisa, Just wanted to follow up on your review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order that you placed at the end of December. It looks like you may have accidentally ordered the digital version of your magazine. Please note that digital magazines are denoted on our website with a large blue banner saying "Digital Delivery," as well as in the title of the magazine in parenthesis, as well as on your order confirmation email. I do see that you first contacted us via phone appr. 1 week after this review, and we promptly cancelled and fully refunded your digital order. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if possible, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us at [email protected] or contact us on our customer service line, 1-800-673-8181. Have a wonderful day, Quinn

Response from DiscountMags.comFeb 27, 2024

Hello LL, Just wanted to follow up on your review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I was able to locate your order that you placed in mid December. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. Our estimated delivery dates for your first issue are between 02/13/2024 and 03/12/2024. Keep in mind that these are only estimates, and your magazine may come sooner, as all magazines are shipped by the publisher. If you don't receive it by that second date, be sure to contact us ASAP. This information can also be found in your Order Confirmation email that we sent you when you ordered., which I have gone ahead and re-sent. At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if possible, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us at [email protected] or contact us on our customer service line, 1-800-673-8181. Have a wonderful day, Quinn

Response from DiscountMags.comJan 11, 2024

Jan - all digital magazines purchased on any website or platform ultimately require an account to access. We disclose it on the product page on the "Instant Start" Icon. Also on the product page, it says "It says Powered by Magzter" Ultimately you do not have to download a reader or app, you can also read the magazine on the Magzter website using your browser. I'm happy to provide you a refund if you're unhappy with the access method.