DiscountMags.comReviews of discountmags.com

I am in Sweden, was looking for the latest issue of Fortune to buy a digital copy of. DiscountMags was happy to sell it to me and charge me for it. But once I got to the actual issue, a geo-block said "Not availble for your country". Have now been struggling with getting reimbursment for a few days, to no avail. Never buying from these guys again. -- UPDATE 2 JUNE 2024: Below came a comment from a DiscountMags rep. It's the same standard language they've used in emails to me, when I've emailed my complaint. They give me a 5-step-list of what to do, that ultimateily leads to the same result: I cannot download the magazine. I reply with this. They go silent. So please Trustpilot, do NOT remove this complaint, just because the company showed up here with a non-committal response. And if the DiscountMags rep reads this: my order number is WV6329626, the order date was 06/20/2024. Please activate the issue I paid for, or reimburse.

I have been a DiscountMags customer for several years now. Some months ago I had an issue with duplicate magazines after I requested a name change from the publisher. The publisher goofed up, not DiscountMags. I had absolutely no trouble contacting customer service, who worked diligently to resolve my problem and kept in touch with me through speedy responses. I have rarely encountered such a high-level of good customer service anywhere! I highly recommend DiscountMags!

I ordered a one year gift subscription, in December 2023. The recipient has only received one issue. I tried to contact discountmags.com, but apparently the only way to do that is on their website which is currently not accepting any communication "Please be aware that we are currently experiencing high ticket volume. This is causing longer than expected delays. Contacting us more than once about the same issue may cause further delays. We promise we’ll get back to you as soon as we can. We appreciate your patience." I can't find any other way to communicate to this place about all the missing issues. I have filed a complaint to BBB.

If I could leave zero stars, I would. Received 1 out of 6 issues...lots of back and forth with customer service, zero resolution.

I am currently waiting for my first issue of Slam magazine, I ordered it 4 months ago. I received an email saying that I would be compensated by extending my subscription, which really just ensures?? that I receive the 1 year subscription I paid for. Customer service does not take ownership, they pass it on to the publisher that can’t be contacted. My son is very disappointed that he has not received his birthday present 4 months later.

They take your money and never deliver a single issue. Just buy direct from the magazine company you wish to subscribe to. It’s been 4 months. No magazines and no response to emails.

EDITED REVIEW: I purchased a 2 year renewal for a weekly mag for $190. Due to an error on DiscountMags' part, they never processed my renewal. Four months later, they refunded my money without notifying me that anything had gone wrong; I only learned of it when my issues stopped coming and I discovered the unrequested refund in my credit card history. When I complained to the merchant by email, their anonymous replies (from "customer service") were surprisingly unapologetic, leading me to post a negative review here. In response to that I received a signed email from Andrew, who took full ownership of the situation, apologized for the error, and offered an adjustment on another subscription to help offset my cost and inconvenience. While I wish they'd done that in the first place without my having to post a negative review first, ultimately they did make things right, and I will order from them again. Mistakes happen.

Had problem, described problem, they fixed problem.