DiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
discountmags.com
Category
Books & Magazines
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 36% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It’s been over two months and I still have not received my magazine. I feel Like i got duped.
Response from DiscountMags.comJul 27, 2026
Sorry about that. That definitely isn't the experience we want you to have.
We did send TrustPilot a message asking for your full name, email address, phone number, and order details and have not received a response.
Can you send us the order number, email address (or mailing address) you used for your subscription-order so we can assist?
KK
KENNETH K.
I the magazine April 7th haven’t…
I the magazine April 7th haven’t received it yet
Response from DiscountMags.comJul 8, 2026
Dear Kenneth, we're sorry you haven't received your first issue yet. We checked your order, and your subscription is still within the expected delivery window: your order confirmation shows the estimated delivery between 06/02/2026 and 07/21/2026, so it just needs a little more time. This title prints every other month, 6 issues a year, rather than monthly. We checked the publisher's printing schedule for you, and the last issue to print was the Spring 2026 issue.
PA
Paul
They continue to repeatedly bill me…
They continue to repeatedly bill me years after my subs have expired. AI says we will have someone contact you and they never do. Awful level of integrity here but AMEX solved it via charge back since they were so unresponsive.
Response from DiscountMags.comJul 7, 2026
We're sorry to hear about your experience. We understand how frustrating it is to continue seeing charges after you believe your subscriptions have expired, especially when you haven't received the follow-up you were expecting.
This isn't the experience we want anyone to have. We'd like the opportunity to investigate what happened and make things right. Please reach out to our support team with your account email or order number, or address, and we'll review your billing history and the communication issues you've encountered.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we need to improve.
JP
Jay P.
A frustrating cancellation experience, but company came through
Tried cancelling a recurring subscription online, but received website "error" when I clicked the link (repeated attempts made over multiple days, different browsers, etc.). I tried calling, waited for an hour on hold and was cut off. I submitted an online help request, never returned. I tried to change/drop my credit card on file on their website: impossible to do.
It turns out I had a couple of different logins for the business, and was using the wrong one. While the website could still use work with the errors and complete inability to edit billing details (or at least I can't find it) and seeming lack of functioning phone support, the company quickly responded after I raised this issue and refunded the charge.
Recommend anyone using these subscription sites use disposable credit card numbers that can be turned off if necessary.
Response from DiscountMags.comJun 30, 2026
We're sorry to hear you had difficulty cancelling your recent renewal. We appreciate your feedback and will use it to help improve the process.
As a small family-owned business, we provide many self-service options through your online account. Based on our records, it appears the login attempts were made using a different email address than the one associated with your account, which may have prevented you from accessing your account/orders.
Our records also show that reminder emails were sent on May 24, 2026, June 16, 2026, and June 23, 2026. Each of these emails included the option to cancel your renewal order.
For more information about DiscountLock, you may find this article helpful:
https://help.discountmags.com/en_us/what-is-discountlock-rycRhv0Wc
You can also find answers to many common questions in our FAQ section.
At this time, we don't see any emails or online messages received from you. Could you let us know which email address you used to contact us? We do see one missed phone call from June 17 from a phone number ending in 2916.
We're happy to confirm that your recent renewal has been cancelled and a full refund has been issued.
BO
Bonnie
Magazines
Don’t do business with them!
Response from DiscountMags.comJul 8, 2026
We're sorry to see this feedback. We aim to provide a positive experience for every customer, and it's disappointing to hear that we've fallen short of your expectations. Since we aren't able to identify your account from this review, we encourage you to contact our support team directly so we can better understand your concerns and work toward a resolution.
MR
Monica R.
Never received the item I ordered
Never received the item I ordered, when I requested a refund they denied one saying I didn’t read the disclosure.
Response from DiscountMags.comJun 10, 2026
Hello Monica, we're sorry to hear you had problems with your recent purchase. We show you placed an order for a single digital issue, and an activation email was sent to the email address on file. Our agents spoke with you and tried to provide instructions to help. Single digital issues are non-refundable because they start instantly, but we made an exception, cancelled the order and issued a full refund. We genuinely value your business and appreciate the opportunity to address your concerns.
ES
Eileen S.
Jodi managed to move my account to the…
Jodi managed to move my account to the email I use more frequently, and now I can see all my subscriptions & renewal dates. She was so patient & caring going over & above to do what I wanted. Great employees like her should be rewarded (hint $$$).
RA
Ray
Customer service was exceptional
I noticed that, in recent years, the amount of savings achieved by using DiscountMags.com has gone down each year, compared to the cost of a direct subscription obtained through the publisher. Also, I experienced confusion in distinguishing between communications received from DiscountMags and solicitations sent by the publisher. I sent an email to customer service and explained these issues in detail. I never expected a response. However, I immediately received a detailed and thoughtful reply from a human being, not a computer or a robot, who even provided her name. This type of response is so rare that I sent a thank you note in follow up. The company's response didn't make the impact of inflation go away. But I had the satisfaction of knowing my comments were reviewed carefully and taken seriously.
