Mallory S.
No. No. No.
Needed to return the dress I ordered. It was fine but too much material for me and way too long. Took forever to arrive, as a side note. When I contacted customer service, got an abrupt message that the “terms and conditions” checkbox that I clicked at checkout all but signed my life away… $58 restocking fee and store credit only?! Talk about hidden fees and swindling customers. Nowhere was that policy clearly plastered and I stupidly expected normal circumstances upon purchasing. Now I’m stuck with the dress and out almost $300. Laughable yet also infuriating. Would rather be out the money than give away 60 bucks and risk the same situation a second time with another dress. Would never ever order from this company again. Ridiculous.
Response from DiscountdressshopJul 7, 2024
To be very honest this isn't going to be your normal reply. As a business, it can be very frustrating to receive such negative comments and false claims about "hidden fees" and "swindling customers" by someone who is simply venting about an issue they have. The majority of times it has do with their lack of reading the "fine print" which is clearly stated in our return policy. But they end up blaming the business for their lack of due diligence and now the business receives a 1-star and because it's Trustpilot, there is nothing we can do about it. ~ A frustrated business owner