LazyCats
Mixed feelings
Customer service was helpful, responsive and friendly when I initially reached out about purchasing the dress. Delivery was also very fast. The dress was beautiful in person, just like the online photos. Unfortunatley, the dress arrived with a stain on the bra cup that appears to be make up. I thought I had purchased a NEW dress? I was not happy about the stain but since it was on the inside bra cup, I didn't bother to reach out to customer service. The thread for the hook also came loose and thank goodness I saw it fall apart and caught it in my hand. Otherwise, there would be nothing to hook to the eye, which means a trip to the store to buy the missing piece!
Response from DiscountdressshopJun 30, 2026
Hi Helen, thank you for your review and for your kind words about our customer service, fast shipping, and the dress itself. We’re happy to hear the dress was beautiful in person. We’re very sorry to hear there was an issue with the inside bra cup and the hook thread. We were not previously made aware of a stain, and we want to assure you that all of our dresses are sold brand new. Had you reached out to us when the dress arrived, we would have been happy to look into this right away and assist you. We truly appreciate your feedback and are sorry this affected your experience. Thank you again for your order.