DiRxReviews of dirxhealth.com

it took longer than expected

Everything was accurate and on time, as well as great prices.

I ordered a prescription for a pretty common drug (Fluoxetine) on December 18. Since I hadn't heard back from them after receiving an email telling me that my order had been received on the 18th, I called today (December 26) to ask when I could expect to receive the medication. After the customer service rep appeared to dither around a bit and put me on hold, he told me that they were out of stock and there was no indication of when it would be back in stock or shipped. I asked why nobody had contacted me to tell me that that was the case. No answer. When any online merchant clearly doesn't care to provide the most minimal customer service it's pretty inexcusable (and bad business). When that merchant purports to supply a necessary product and withholds important information that would allow a potential customer to actually sustain their health, THAT borders on the criminal. My new hobby will be letting everyone I know to avoid DiRx lake the plague.

leave message for me on email.also let me know about the refills,

The people are knowable and friendly, the prices are wonderful and the shipping is fast and free. The first couple of shipments came through fast. I know, like so many other areas, getting the meds from the companies who make them is getting worst and worst. The last couple of shipments, were on back order for weeks, before they got the meds in and could ship them to us. Also instead of saying backorder, they just have pending, so its hard to know what is going on unless you call them. So for my 90 day orders I reorder about 2 weeks to a month early, to factor in the delays.

It took over a month to get my medication. I was initially told it would ship the same week but when I checked in, I was given multiple reasons for the delays, and the CS manager was not helpful and had no empathy. I’ll be taking my business elsewhere

I waited for weeks for any kind of communication from customer service and didn't receive any. I called and was told that my medication was on back order. It took considerably longer than I thought it would. The company needs to inform people sooner if there's a problem with getting their medication.

On time, customer service representatives are courtesies.