DiRxReviews of dirxhealth.com

Not only did you resolve our problem; you asked if there was anything else you could help us with.

Received meds… good prices..

Shipping took way to long

First experience with DIRX: Setup my acct. and placed my order on line, VERY easy. But had to call after 1 week since I did not get email notifying id shipment. Apparently 1 medication was on back order. It was the 1 prescription that is imperative I take and was almost out. Cancelled that medication had to have Dr send to new pharmacy. The other medication was shipped and received in 2 days, perfect. My only issue is not all meds are created equal and the company should know that. A notification of back ordered meds should be sent with an expected in stock/ship date. I will retain the local pharmacy for critical meds going forward. Others can stay with DIRX.

carefree ordering and quick delivery, will continue to use as much as possible

I’ve been using DiRx for about 10 months. I had a good experience at first but recently they have been out of stock of my medicine, which is a very common one. It’s been 2 weeks since I placed the order and they still haven’t filled it. Customer service is good when I call them, but the service is fundamentally flawed if they can’t keep basic medicines in stock.

I placed an order on Dec. 8, the same day I asked my doctor to send the prescription to DiRx. My doctor immediately sent the prescription and I called DiRx to inform them and the rep I spoke to confirmed that they received the prescription, so I immediately placed my order and was told it is now all good. I asked how long it will take to process my order, they said once the pharmacy team received my order which takes 24-48 hours, my medicines will be shipped. Since I know how slow USPS shipping service is, I expedited my shipping to 2nd day which is $15 fee since I needed to take my medicines the soonest possible. Upon writing this review today, December 21, my order is still in pending status. I've been calling DiRx customer service every 2 days from the day I placed my order and all I get is: "we already sent a request to our pharmacy team to process your order" response. December 18 when I was told that there was a backorder for one of my medicines and I didn't receive any email notification nor I was informed a week prior about this. I asked the rep why there is an exteme delay on my orders and he said the pharmacy are processing the 1st batch of orders and most likely these customers also waited for so long for their orders to be shipped. I asked the rep what's gonna happen if my orders are still in pending by the end of this day, he said he will escalate the issue but I asked to speak to the manager instead and he transferred my call to the manager's voicemail and I left a message, but haven't receive a callback and my order is still pending at this time. I ordered medicines for my hypertension and cholesterol but ordering medicines from DiRx only elevates my blood pressure more and I don't any medicine here with me! Better ask your doctor if there is a local pharmacy in your area that is more cheaper than CVS, Walgreens and Walmart pharmacies. I should've asked my doctor for that option before ordering to DiRx. I understand the delays due to cheap prices of their medicines and holidays but this should have been anticipated in this line of business. Consumers with underlying medical conditions relying on their meds cannot wait till the pharmacy will have their stocks without being notified.

Had an issue where my Dr sent my Rx to Walmart instead of to DiRx. I called my Dr to have them send to DiRx but they said Walmart should just transfer it. Days pass as I'm calling around between my Dr, Walmart, and even DiRx becaue come to find out that the Walmart is in VA and their pharmacies have to talk directly to other pharmacies and not get voicemail and won't call out. After weeks of bouncing around and finding that out, all I had to do was let DiRx know that and to press 0 until they reach someone and it was switched that day! DiRx was always super helpful and accommodating. I bought 3 months of Buproprion XL (made by Westminster Pharmaceuticals LLC) for only $11 and change which is less than 1 months costs at least anywhere else. DiRx offers $10 off your first order and I had already ordered so I emailed them and without question they applied the coupon retroactively! 3 months for $1 baby! I couldn't recommend them more! They were super nice on the phone, you can reach the pharmacy directly with no hold time in case of emergencies (don't abuse this please) and they even offered to easily change my order amount to fit my Rx amount to fit my Rx since I ordered more than prescribed (but instead I just had my Dr rewrite it)