Bhavani P.
Horrible
Yesterday I talked with a Verizon representative and he got me a deal for triple play for high-speed internet, phone and TV through Direct TV for $79.99/monthly. He also set up an appointment for a technician from Direct TV to come install their TV. The Verizon representative asked me what type of TV I have and I had told him I have HD TV and told me that I will get HD TV connection from Direct TV. I specifically asked him whether I will be getting ESPN the whole package and Tennis channel, Nature Wild etc., etc. He said I will get the family channels which includes all these. However, when the technician came and installed the system, I could see that the screen image is not that clear and tried to change it to HD which couldn't be done. Then the technician told me to my dismay that it is not HD. In this era, HD is standard as with Cablevison. To make it short, after wasting our 5 hours, I told the technician that he can uninstall everything as it is not something which I had been told. This is breach of trust. I see that my credit card is already charged with the installation fee which should be reimbursed. Bhavani Pisharath


