Direct HearingReviews of directhearing.com

Response from Direct HearingDec 11, 2025

Thank you for your review! We’re glad to hear that you found our service quick and professional. We appreciate your trust in us!

Response from Direct HearingDec 11, 2025

Thank you so much for your wonderful review! We’re thrilled to hear that your new Phonak hearing aids are making such a positive difference in your daily life. We completely agree—support is just as important as price, and we’re glad our team could provide the assistance you needed. It’s always rewarding to hear that our customers are able to reconnect with the people around them. We truly appreciate your trust in us for your second pair of hearing aids!

Response from Direct HearingDec 11, 2025

Thank you for sharing your feedback! We’re glad to hear that your hearing aids have been helpful and that our support has made a difference. If you’d like to schedule any adjustments or a follow-up appointment, you can easily do so using our online scheduler here: https://directhearing.com/pages/service-appointment. We appreciate your trust in us and are always here to help!

Response from Direct HearingDec 11, 2025

Thank you for your review! We’re glad we could help clarify your order and save you time. It’s wonderful to hear that both your order and your spouse’s order went smoothly, and that you were happy with the pricing. We truly appreciate your continued trust in us and look forward to assisting you both in the future!

Response from Direct HearingDec 11, 2025

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re happy with your Phonak Infinio Sphere I90 hearing aids and that our team was able to get everything working to your satisfaction. We always strive to provide knowledgeable, professional, and patient support, and it’s wonderful to know that our integrity and dedication came through during your experience. We’ll be sure to pass along your kind words to our team—they’ll be delighted to hear it! We truly appreciate your trust in us and your high recommendation. Thank you for choosing Direct Hearing!

Response from Direct HearingDec 11, 2025

Thank you for sharing your feedback. We’re glad to hear that your ordering experience and pricing met your expectations and that your hearing aids arrived safely. We sincerely apologize for the delay in providing your receipt and understand how frustrating that must have been. Your experience highlights an area where we need to improve, and we’re taking steps to ensure timely responses to all after-sale inquiries. We appreciate your patience and your feedback—it helps us serve our customers better.

Response from Direct HearingDec 11, 2025

Thank you for bringing this to our attention, Jon. We sincerely apologize for continuing to address you incorrectly despite the update in our system. We’re reviewing our records to ensure your name is correctly reflected across all communications moving forward. We also apologize for the unanswered email and any frustration it caused. Your feedback is important, and we’re taking steps to improve our follow-up process. Thank you for your patience—we appreciate you bringing this to our attention and for giving us the opportunity to make it right.

Response from Direct HearingDec 11, 2025

We’re very sorry to hear about your experience and take these concerns seriously. We strive to provide accurate shipping information and timely refunds, and it appears we fell short in this instance. We encourage you to reach out to our customer service team directly so we can investigate your order, ensure your refund is processed promptly, and address any remaining concerns. Our goal is always to resolve issues fairly and transparently. We appreciate your feedback and the opportunity to make this right.