Direct HearingReviews of directhearing.com

Response from Direct HearingMar 3, 2026

Thank you for giving us a second chance and for updating your review — that truly means a lot to us. We understand how frustrating it can be not having a loaner option, and we appreciate your honesty about that. We’re also grateful for your patience while we worked through the order mix-ups. I’ll be sure to pass along your kind words to Will — he’ll really appreciate that. Your feedback about a loaner program is heard, and it’s something we continue to evaluate as we grow. Thank you again for recognizing the overall experience and our pricing. We appreciate you and the opportunity to serve you.

Response from Direct HearingMar 3, 2026

Thank you for taking the time to share such a detailed and balanced review. We’re glad you found the best pricing on the hearing aids you wanted — that’s something we work very hard to provide. At the same time, we understand your concerns about shipping timelines and remote programming. Because we operate nationally, shipping and service turnaround can sometimes take longer than any of us would prefer, and we know that can be inconvenient. Your point about staying on the line after programming adjustments is a great one. We always want patients to feel confident before ending a session, and we absolutely don’t consider it a waste of time to double-check settings. Your hearing experience is too important for that. We truly appreciate your honest feedback. It helps us continue improving both our service process and communication so we can better support our patients.

Response from Direct HearingMar 3, 2026

Thank you for your review! We truly appreciate you recognizing our commitment to fair play. Treating our customers honestly and respectfully is very important to us. Thanks for taking the time to share your experience!

Response from Direct HearingMar 3, 2026

Thank you so much for your thoughtful review! We’re thrilled to hear that your first tuning appointment went so well and that you felt supported throughout the process. Taking the time to properly test, explain adjustments, and make sure everything is working as it should is very important to us. We truly appreciate your kind words and are so glad you’re pleased with the experience. We’re here anytime you need us!

Response from Direct HearingMar 3, 2026

Thank you so much for your kind review! We’re so glad to hear you were pleased with our customer service and found the ordering process easy. That’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your feedback and are always here if you need anything!

Response from Direct HearingMar 3, 2026

We’re very sorry for the inconvenience. Tracking information is automatically emailed when supplies ship, and sometimes it can land in a junk or spam folder. It does appear that your original shipment was lost in transit, and we’ve already sent out a replacement order for you. You should receive updated tracking information shortly. We apologize for the delay and appreciate your patience. Please don’t hesitate to reach out if you need anything further.

Response from Direct HearingMar 3, 2026

Thank you for taking the time to share your experience — and for being a Direct Hearing customer for over a year. We’re truly sorry for the frustration this caused. You’re absolutely right — it shouldn’t take three shipments to get a simple reorder correct. While we’re glad our team responded quickly each time, we understand that repeated mistakes are frustrating and inconvenient. Regarding the shipping charge, I’m sorry that this felt inconsistent with what you previously experienced. The domes themselves remain free under our lifetime supply program, but we now charge a shipping and handling fee. That said, we understand how that change could feel unexpected, especially if your prior order was fully covered. Your feedback is fair, and we take it seriously. If you’re open to it, we’d appreciate the opportunity to review your account directly and see if there’s a way to make this right. We value your business and are sorry we fell short here.

Response from Direct HearingMar 3, 2026

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality of your hearing aids and the customer service you received. Providing both a great product and strong support is exactly what we strive for. We truly appreciate you taking the time to share your experience!