Direct HearingReviews of directhearing.com

Easy to order from and friendly service.

I was nervous about buying such an expensive item online. What about the service? As soon as Cynthia started to talk I knew I had made the right decision. She rechecked my hearing online, made some adjustments and added some new features. Cynthia knows the product In great detail. She answered all my questions and some questions I didn't know I wanted to ask. She has a very easy, relaxed, comforting manner that put me at ease. Cynthia is a great asset to the team.

I can hear good which I consider a great experience

Pricing, quick shipping, easy programming remotely, customer service has been very good answering all my questions and getting me paperwork for my insurance. Hearing is so much improved.

Great customer service

The purchase and receipt for fine. The "fitting" left a LOT to be desired. I have never worn hearing aids before. I would have liked to go through the entire process of putting them on, working with the app, adjusting the volume, etc. I still don't know how to work with them. My call was 16 min total. I don't understand how to use my aids when in a group, on Zoom, in a restaurant...to me the sound sounds different everywhere...sometimes too loud, sometimes too much interference, etc.

Your shipping left a lot to be desired. In effect there was virtually no protection provided by the packaging. I suspect the manufacturer would have a few words to say about this if they saw it . Inexcusable really

Complete lack of follow-up from customer care team. I’ve sent two emails and left two voicemail messages regarding the poor performance of my Widex hearing aids after the last remote programming by a Direct Hearing Representative As of today, I’ve not received any response to my messages