Direct EnergyReviews of directenergy.com

They charge me twice and every time I called they mentioned they have problem with the system, very disappointing.

double charged me 300$ and then taking way to long to get my refund of 300$ back.

Will absolutely not help you with avoiding cut off unless you have most of the bill. Ridiculous that you have to pay almost whole bill to get a "payment extension". Will be switching back to better provider that actually helps .

Commercial is obnoxious!! Cannot stand the singing!! Hate hate hate this commercial!!!!!

Eventhough my contract was up with them and changed companies they continued to charge me "different fees". When you call to find out what those fees are they send you to who knows who, that can't even speak English and can't think on their own. They end up reading the bill back to you and say those fees are totally legit. They don't understand the bill and can't explain what they are charging you either. Stay away from this company!

They are really hard to deal with. Recieved large bills even after cancelling services. They were unwilling to refund the charges and I was told I will be receiving another bill before they can fully cancel my account. Note: I had already asked to cancel my account many months prior.

I've had this electric company for a while and over the past year things have gotten bad. So, we set up a move date and instead of actually following the guidelines that when we were supposed to move, they switched the electric count a whole month ahead of time and so we ended up paying a large fee with our apartments. For some reason, they did not update our address or even bother to contact us to confirm what they were doing. Now again, they turned on electric and started a payment plan in our old address with someone else paying the bill in our name. Instead of asking why we had electric services in two different cities. We got informed that in 30 days our electric should be set straight but I kind of feel like it's going to be messed up again because obviously they have no clue what they're doing.

I used Direct Energy as my 3rd party power supplier until I recently moved. I was shocked to just receive a Collection letter from Direct stating I owed them money because my Ulility had not paid them, even though my utility company stated I have a zero balance. I have spent countless hours on the phone attempting to get accountablity for this alleged unpaid bill that Direct states goes back to Nov.-Dec of last year. In keeping with their business model for falsely sending me to collections, their best written explanation was, "since I never received an invoice, they're writing it off!!! HUH, what??? Talk about reinventing the truth, they NEVER billed me as a 3rd party supply customer, they always directly billed my utility company. There aughta' be a law against their scorched earth disrespect for customers. So, to follow up...I reported them to my state PUC for their shoot from the hip actions, who forced Direct Energy to admit they accidently omitted submitting 1 monthly supply side statement to my Utility company last winter, and despite their sloppy accounting, they decided the best solution was to randomly send me to a Collection agency for $35. I've NEVER not paid a bill on time, in full or received a collection co. bill in my 72 years! After forcing them to do so, I've gotten an insincere letter of apology for the mistake they made, and although I trust them as far as I can throw them, also written acknowledgement from them and Torres that this innacurate, yet damaging information has been deleted from their accounts. Their ruthless actions and lack of accountability have caused great distress, and although I immediately paid the bill, if it hadn't happened to me, I would never believe that such a large corporation could be so imcompetent.