Direct EnergyReviews of directenergy.com

If I could give negative stars I would. Today (June 11) I received a paper notice on my door that Direct Energy has shut off my natural gas leaving my household without heated water or a means to cook. I was very confused by this, as I don't even deal with Direct Energy for my utility needs, I have only ever used Enmax since the last time I had issues with Direct in 2017. I have confirmed with Enmax that I have no balance owning and they have not moved my service to any other company. I immediately reached out to Direct Energy to find out who's mistake this was and to have it remedied. I have never dealt with a more useless bunch of "professionals" in my life, with the exception of Sergio (who I hope is doing well and finds a better company to work for). I have been given 3 different answers from 3 different "supervisors" and nobody will take responsibility. I'm being told by Enmax and ATCO that this seems to be an accounting error on Direct Energy's part, but they are refusing to do anything without me giving them information about the business that is allegedly associated with my address. Supervisors Carla and Jimmy were extremely unhelpful and stated that the only way they would remedy the issue is if I paid the outstanding balance and a reconnection fee for an account that isn't even mine. I highly recommend that everyone avoid this company like the plague, as they seem to be okay with trying to extort money from people who don't even have an account with them.

Awful customer service, asked to be notified of bills via email, and they don't. Tried to discussed things with them several times and nothing changes even though they agree over the phone, they can't find you in their system half the time so you waste multiple calls trying to sort anything out

How these corporations can get away with fraud in Alberta is beyond belief. The Alberta energy board should be looking into this company, its subsidiaries and its deceptive sales people. I have been a great long-term customer and they closed my account at the instruction of an Atco gas fraudulent sales person. When I contacted to explain that I was just shopping around for rates they said there was nothing they could do about it. They charged me to close the account, pay out the year (from June 1st) and reopen it. Turns out they are owned under the same corporation. So they are basically scamming customers by closing and reopening accounts with each other without the customers permission. This should be illegal and investigated. I explained to them that they have the phone recordings of my call, and then it proves that I never signed up, however, the manager at direct energy said he couldn’t do anything about it!?!? Seriously!?

TERRIBLE!!! I've been a customer for over 10 years and the customer service is horrible. The chats, emails and calls I've made to get help is ridiculous. The new website is also horrible.

Id give 0 stars if possible. Their billing system had a “glitch” and wouldn't recognize my payment. I have been trying to have my bill corrected four months now and have had four hour long fruitless phone calls. This is the most untrustworthy company I have ever known. Do not trust them. Do not give them your business. I have reported them to the BBB and I suggest everyone else having issues with them do the same.

Shocking set of cowboys trying to get information by pretending to be energy brokers.

These CLOWNS continue to call me DAILY, despite my multiple efforts to discontinue the calls. They have my phone number, but someone else's account. I can't chose zero or negative stars or I would. This company is a total clown show. Everyone l've talked to insists they will fix the issue yet it persists.

I would give this company zero stars if the site allowed. Do not deal with this company- Beware. On 4/30 I called a representative at the Direct Energy line to find out what my rate would be after my contract ends in July. The representative told me the rate and I told him I would need to get back to him after I spoke with my husband. The representative told me the rate would be good until May 7th. I told him okay and hung up the phone. A couple of days later I see an email where the representative had enrolled me in a 3 year contract. I did not ask for a contract! I called and spoke with another representative who told me they would have to listen to the recording for my call to determine what occurred. Yes, this conversation made me feel like this company was trying to take advantage of us by enrolling us in a contract before we agreed. It's been 4 days now and they still haven't gotten back to us about canceling this contract.