Direct EnergyReviews of directenergy.com

More like negative 5 stars. They are trying to charge me more than what the rate is going to be 10 years from now, which is far from the rate I originally agreed upon. Therefore, should be charging them a crap ton of fees. Processing fee, breaking the original contract fee, a rate of 25% per month left on the contract, etc... If it was the other way around, they would be charging me fees all over the place because I broke the original contract. Over $500 of gas and electricity for 1 month in a regular little home with 2 working guys. Gone all day. Therefore, no reason for that being that high.

Don’t use this . It’s totally scam. I was use web site just get quotation, when I go for it asking my detail and I provide after that without my permission, they start energy without my concern after one month they send me the bill actually on that time. My house is going to build and they provide me build when I called at home. They told me we are going going to investigation after that they provide me bill$148.0 to close deal.

Direct energy is a soul sucking company that will drag their heels to avoid paying what is rightfully yours. I moved out of province in the middle of July and had called at the beginning of the month to inform them of my move date and will need my services cancelled after said date. Made an overpayment of $206 and change. Aug bill shows a credit (wrong amount because they didn't take off the days I wasn't there) then a bill for over $80 in Sept. Called to say I cancelled in July. Put on my account cancelled in Sept. Got them to open a case file to get back my money from July 19th on. End of October they inform me that they owe me over $200 dollars. I call and they confirm that they will send me a cheque. Beginning of Dec I get an email stating they will send me to collections for $175 dollars in 10 days if I don't pay. Check my account, shows a $53 credit to me. Also a bill for Oct 6. I emailed them about it, they ignore my questions about the collections and are adamant that I confirm my address so they can send me a cheque for less than what they owe me. Asked where amount was coming from, they send me breakdown which clearly shows a $0 credit for a $61 charge on my gas for the Oct bill. How convenient! I go back and forth with them (about a dozen emails) showing them that the math, if done properly, was $116 they owe me, but they want to do credits vs charges for all the bills, instead of concentrating on the one bill that applies to my last days living there. They insisted they were right, they want proof I wasn't there since July 19th (they have the record of the phone call plus other info that proves it), and that I cancelled in Sept. The charge is for after the Sept cancellation which they apparently didn't apply either! I ask why there was no credit for the gas up to Oct and they say they see some discrepancies when they looked at my bills. Uhhh, shouldn't you have already done that? So they state that they are re-reviewing my account but they can't guarantee the resolution I'm expecting, meaning they don't want to pay me what is rightfully mine?, and that I'm expected to wait 1-2 billing cycles for said resolution. Sounds like they are trying to find a way to deny me my money. Absolutely ridiculous and now I'm apparently 1 day away from them sending me to collections when they still owe me. I have wasted a lot of time answering the same questions day in and day out, emailing and comparing bills to the credits and charges towards me when that should have been their job. They get paid for me to do all the work. This company should be shut down

Don’t use this company. They are dishonest with a completely incompetent staff. I have a large credit on my account due to overpayments. I have requested a portion of that to be credited back to me. I’ve had seven conversations, written numerous times and they haven’t resolved my issue despite being told they’d eft money back yesterday. They could care less about customer service.

Direct energy transferred my gas without my approval from the other provider very bad service

Wow, my experience with their customers service was excellent. They were actually able to cut corners which should not be in the way to get me the services I'm needing. Gg folks

Description of complaint: AVERAGE BILLING is a SCAM!!! The average billing program is a scam. The average billing their company provides is a deferred plan. If your bill is more than what they have so called average they defer it and you will owe it at later date or if you switch to another provider you know owe the deferred amount. My water company uses average billing and there is a set amount and if you go over then you pay the overage in the bill due, not defer it and expect payment later. On average my water bill is about 185.00 sometimes a little more but again it is added in the bill that is due. And it not an outrageous amount either. When I signed up for the average billing offer if I call it was an average of about 250. I have not paid an average bill of that amount since I signed up. My bills with the average was still over 300 plus dollars. I live in Texas and when the summer comes bills have 400 plus. They will tell you what your bill would be and deduct a few dollars as deferred. You pay the bill and they have the audacity to put the overage in a deferred account for the customer to pay at a later date. What is the point average billing , if in fact it is not? The customer is the one that is suffering, no matter what is done the customer is getting screwed over. On the bill it says this is something along the lines of this the amount that you gave saves and not need to pay. Now that I am switching to another company I now owe a deferred amount. How is that possible when I am n average billing. This needs to go to the team that created average

Cancelled my service with direct energy. They then send me a bill for services after I cancelled. I called them and they said they reversed the charges and now harassing me everyday with phones for payment. I explain it every time and the day they will leave a kite on file then get another phone call the next day. I’m not impressed.