Direct EnergyReviews of directenergy.com

I HAVE BEEN WITH THEM SINCE 2017 AND FOUND VERY EASY TO WORK WITH.GOOD CUSTOMER SERVICE.

I changed my utilities to Direct Energy 2 months ago and it’s been, by far the worst decision I’ve ever made! Run away and FAST! Their customer service is absolutely the worst I’ve ever experienced. Difficult to (actually impossible) for me to sign up for auto befit from my bank- despite filling out an online form - that was accepted then wasn’t excepted, since I had to pay my bill with my credit cards - apparently they prefer this to bank account auto debit, like all my other monthly bills?! So to be specific I didn’t last 2 months before I cancelled my sevice mid month and will pay a fine for early cancellation of my service. Each agent gave me different answers on how things were set up (or not set up in my case!) So I’m so really looking forward to not having to deal with the worst customer service I’ve ever experienced and returning to ATCO and EnMax no problem whatsoever with these companies I’ve used for over 16 years! So good riddance to Direct Energy - I would definitely recommend that you avoid them as a utilities provider! D Gerlitz

I felt that like been scammed by this company. I was with Epcot Energy with approximately $48 bill every month. And those guys told me they have cheaper rates and I’m gonna pay only between $25 to $35 a month. And boom the first bill is $51. I called right away to cancel the plan.

crooks do not apply or get there service worst company to have ever been found in canada , go to epcor way betetr and honest business

They came to my door offering their services, I declined, as I have txu and never planned on changing it. I now owe a 2 month late bill for over $150. I never set up an account, never signed to accept them and never cancelled my txu account. I’m currently on the phone with their customer service people.

I know this sounds like a cliche but I would give them zero stars if I could. After signing up with them a start date of December 21st, the package I signed up for included Amazon prime covered by direct energy. On December 27th I called to let them know I still had not received information on having Amazon prime. It was then that I was told that it could take one to two billing cycles to receive the activation email and supposedly a ticket was put in to notify the company that I did not have Amazon prime. After the 2nd bill I received from them, I contacted them again and was told it would take 10 days. After the 10 days, I contacted them again and was told 4 days. On the fifth day I contacted them yet again and was once again given the runaround. The following day I contacted them, spent almost an hour on the phone with them only to be given the runaround yet again. While I was on the phone with them, I proceeded to sign up with another energy company due to direct energy's failure to uphold their end of the contract. I received my final bill a few days later and they had included the cancellation fee. I had discussed with them several times that it shouldn't be applied due to the fact that they broke the contract not I. I called to have the final bill fixed so I could then pay it and while speaking to them they hung up on me. I do not and would not ever recommend this company to anyone unless you just get joy out of being screwed.

Amazon Prime promotion. I signed up on Jan 4,2025 and failed to receive Amazon code that date. I called back 3 times in January and have not received the code. I have called 3 times in February and do not have the code. Has any one ever received Amazon Prime from them??

Direct energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous.