Direct2DriveReviews of direct2drive.com

I'LL NEVER DO BUSINESS WITH D2D AGAIN. SUPPORT GOES OUT OF ITS WAY TO REPLY TO NOTHING I'VE COMPLAINED ABOUT. THERE HAS BEEN NOTHING DONE TO GET MY PURCHASE RUNNING CORRECTLY, NOT ONE SINGLE TIME HAS SUPPORT TRIED TO HELP ME, AND I WANT A REAL TECH THAT KNOWS WHAT HE'S DOING, NOT THESE PRE-SCHOOLERS YOU HAVE TRIED TO PAWN OFF ON ME. OR REFUND MY MONEY IMMEDIATELY. STEVE PARKER

I buy the game Sims 3 Town Life on the mac version on July 30, 2011. The game doesn't want to work and I do not understand why. It is installed but i can't play. I send a message to the customer service the same day and I have not always had a response. I can belive tha't a pay 20$ and can not play, or even call for help. Website stupid !!!!!! Ticket #: 2833-8533791

I opened a ticket with customer service on 6/26 and still no response as of today, 7/5. Hard to give them a good rating based on their lack of response. I certainly will not purchase from them again. Ticket #: 2833-8525121

Take note of this companies overall low rating, and look at the number of complaints and excuses given on this page. Personally had a bad experience, £15 lost to game I couldn't get to work, I had not activated this game and felt asking for a refund/exchange was not unreasonable. Customer service quick to respond to electronic only customer service, but unable to offer the help required. Order Reference Number : 10006-6286104

Have purchesed several titles through D2D.No billing issues and everything that I should have gotten,I did.Web-support,when it was needed was realitively fast and correct. (the one issue I had was due to a demo version conflicting with the d2d version) Pricing is per the norm.A greater variety of seasonal sales than steam,and sometimes gets things quicker than steam.

Attempted to place an order with direct2drive.co.uk, however encountered the same telephone authorisation problem others have encountered here. I contacted the Customer Services department and as per other users, received a response after about 4 hours. They stated what the authorisation was required for (manual review to confirm account is genuine and valid) and informed me they had activated my account at their end after checking my details. Unfortunately the price had since gone up for the item I wanted. After a couple more messages explaining the situation, I received a response within a similar timescale. They very kindly credited the difference in price to my account. As the sale had ended and without authorisation being cleared for my account, there was no trace I had previously tried to place this order, so direct2drive would well have been within their rights to state they could not honour the original price, so the credit was greatly appreciated. I understand that a chat forum would be quicker to deal with these queries but considering this is an IGN owned service (and the support is probably run from limited sites for all global queries), I’m pretty sure query levels are quite high and I’d rather wait 4 hours for an email/ticket response than spend 20mins online waiting for someone to become available. The 4 hour response time is more than acceptable for an online query and end-to-end my query was dealt with, more than to my satisfaction, within 12 hours. Overall, very pleased with the experience I’ve had with direct2drive, will be using again and would recommend to others with the caveat of just being clear if raising a ticket query is required and advising just a little patience.

I went to buy and download the sims 3, put in a landline verification phoneline...said that it couldn't be processed please contact customer services so tried again, still the same thing. Now im worried I am going to be charged 3 times for a game i havent even got!!! ticket number 2833-8520786

Firstly Direct2Drive, please don't bs. You can't use a UK mobile phone, mine is on am 18 month contract, and has been for 9 months, yet my phone verification failed twice, so please don't come out with that spiel about 'mobiles being accepted as long as they are not prepaid'. I entered it twice to check, firstly missing off the 0, (as you added +44) and then as normal with the zero. I don't know if this has charged me twice as there is no info, or anyone to speak to. The customer service is the worst I've ever encountered! It beats even Student Finance -notorious in the UK. There is no other option than email, and it takes forever. Meaningful information is non existent on the site. I can't even find out if my card has been charged, there is no one to talk to. This is hilarious as all through the site users are told 'they are covered' and directed to customer service. Covered? haha. If you call waiting hours for a response covered than you are frankly mad. The fact that purchases are so confusing, time consuming and errored along with crap steam-age customer service is oxymoronic to concept of 'direct to drive'. It would have been quicker for me to get a bus to town and spend a few hours searching for the classic game I wanted. Don't use Direct 2 Drive. It's useless.