Caleb
Worked fine for me
Worked fine for me, got a really slick deal. still, I'd only buy steam keys from these dudes. I'm happy I tried em out.
Get Full Version PC Game Downloads - Why drive to the store or wait for shipping when you can download games straight to your PC now at D2D!
Direct2Drive (direct2drive.com) has 109 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 7 reviews with 4 stars · Clear filters
Caleb
Worked fine for me, got a really slick deal. still, I'd only buy steam keys from these dudes. I'm happy I tried em out.
al
LOL they should rate this compared to other gaming providers for example steam. Steam has a lot of good games good pricing. But when it comes to something going wrong your own your own. I complained about drive to drive not being fast on responses lol at least you get a response in 24 hours. With steam it could be months you are ON YOUR OWN. Do not even try to complain about the lack of service because they moderator drones will remove your post. All the low scores you just do not know whats out there. NOW im torn as what to do because the pricing on steam is good but if something goes wrong you have to call Microsoft. Some of the gaming providers do not even have customer support. If direct to drive starts to get pricing like steam im sold. At least until something better comes along.
William
Poor customer service from Direct2Drive... I purchased a discount code for $20 off of a video game; however, please note Direct2Drive used the term discount code which apparently is not the same as the typical gift card/code/credit. A normal gift card/code/credit is like cash, but only for that related store. You can use coupons and other codes in addition to the gift card/code/credit. I was not able to use use the discount code with a promotional code for 20% off during Presidents Day weekend. The terms for the discount code did not state anything about not being able to stack with promotions. There are also no terms regarding stacking of codes on Direct2Drive's website. I spoke with with a customer service representative which simply stated the codes cannot be combined on a single purchase. I replied asking for wording on where it states they cannot be combined and presented my argument on how a $20 discount code should be like a gift card. My comment was escalated to a Lead Technical Specialist, which only stated they cannot be combined. She chose to completely ignore my request to show the terms of using codes on Direct2Drive's website. After pushing the matter further, Direct2Drive finally issued a refund and closed my account. They also tried to retain me as a customer with a $20 credit on my next order, but why would I do business with a company like this? The extent I had to push was threaten that I would start a credit card dispute, file complaints with the state Attorney General, the FTC, and IGN Entertainment Inc. Again customer service with this place is abysmal and the terms are ambiguous. Update: I know I said I did not want to do business with this company anymore, but the complimentary game offer from IGNChristine really shows the effort IGN is doing to address my unique situation. With this level of customer service I have updated my review and give my thanks to IGNChristine for turning this issue right side up!
Response from Direct2DriveFeb 26, 2011
Hi there! I emailed you through ResellerRatings.com on 2/24/2011 and have not heard back. I hope you received my email. In it I commented: I sincerely apologize for the bad experience and you are 100% correct that we do not state you cannot combine offers and the site you purchased the coupon from does not as well. We are working to correct that. You were indeed refunded in full. I also wish to offer you the desired game as a gift for free from Direct2Drive (or any other game of your choice) with our sincere apologies. Thank you !
BenjaLatte
Direct 2 Drive is the future; well, at least the "soon". Less litter, less gas spent on route, less lots. One of the best features is that you can download over and over, in case you lose your data -- this way a broken disk no longer causes headaches. I also love the manuals in PDF; if I wanted CDs and handbooks laying around, I'd listen to Iced Earth on compact and play DND. So I just downloaded my 6th game. The speeds are great (Fallout 3 in 15 minutes), the ease of use great, and the fact that I didn't have to drive to the store is fantastic. Good selection, too, and if you take the time to read the minimum specs per game, and adhere to them, there should be no difficulty getting the game to run. I have to tweak the hell out of each game, but that's no different than disk-fed files. My only complaint is that the .exe's are encrypted. Thus, fabulous after-market adds like Bethesda's OBSE are a no-go. D2D should do more to accommodate independent modification, especially when it's manufacturer-backed. Still, I've had ZERO technical difficulties and have always found the prices more than fair, especially with the *CONSTANT SALES*. I give it a very solid and enthusiastic four stars.
LC
I was a little worried about using D2D after reading all of these reviews but the game I wanted was on sale for half its regular price...so I went for it. The first file I downloaded through Chrome did not work...but I blame my wireless internet for it. Their download program also failed...but I blame all of my firewalls. I ended up just redownloading the game using Chrome and everything worked out just fine :) For the price and convenience, I'd say go for it...I have only downloaded one game though.
Keith
If network based DRM bugs ya, this may not be for you. After the initial autoresponder to a support ticket request, my license issue was resolved.. Had a D/L link error once, it was auto resolved within a few minutes. D/L speeds seem fine.. I have a 18Mbps connection. Have yet to find a game that does not work (out of around 20 purchases), running windows 7 x64. 98% smooth installations and configurations.
Jacob
Everything went as well as I could have hoped. I downloaded "Dragon Age" without too much trouble. It took about 14 hours to download the 9GB game. I did have to restart the download once, but it wasn't much trouble. Once the download finished, I installed and activated the game with absolutely no trouble. All of the negative reviews that D2D received on this site and others had me worried, but it ended up being a pretty simple and painless process.