Direct2DriveReviews of direct2drive.com

I have used D2D before and didn't have any problems, but this time i used a different account and tried to buy the newest EQ expantion pack, downloaded and installed perfectly but i never recieved the activation key on my email account, so i changed the email address in my profile information and i have recieve emails from them now but it only summerizes what i wrote in my ticket to their support part. And also recieved an email showing me where the key should be, but sadly i have looked everywhere on my account page and can't find it. I sent my ticket in over 20 hours ago and no sign of my problem being solved soon. Should of spent the extra $20 and just bought it on EQ's site, but for anything that isn't a MMO games i would suggest them, best download speeds i've seen from online stores. And also; on a side note i downloaded the Comrade downloader addon thing their site suggested to do, it also said that i would have a list of games i downloaded and purchased from there, with their activation codes. And now when i use it, it list i bought 2 games when i have only bought one on that account and niether game is what i even bought from them.

Entered all my credit card info/personal information, went to validate the purchase by the PIN I received in a phone call and it failed. I was immediately forwarded to some kind of tech. support web page. No word as to if my credit card was charged, if my purchase even went through, nothing. I tried to enter my account info to sign in to submit a claim and it wouldn't recognize my log in info! So I create a new account (with the EXACT same email and password) and submitted my claim. I get an automated response that someone will help me wihin the next 24 hours. It's very nerve racking, it'd be nice just to know my card hasn't been charged. Overall, a poor experience thus far. A phone number would've been nice.

In last two years I purchsed 3 games from D2D. 1st and 2nd were just serials. So I could not had bad experience with famous D2D downloader. My 3rd purchase (preorder) went wrong. When I checked day before game should have been released I found thet D2D changed some info. Game release potponed (not D2D fault). Regions where game can be purchased. We in EU can't purchse that particular game anymore. So I went to D2D-support to ask what's going on. After 15 minutes I got robot generated reply which had nothing to do with my question. After 22hours I provided info about wrong UK/EU site redirection to US site when I look for my game. Now, after 51hours of waiting and 2 working days I still got NO reply from D2D-support. So I decided to wait another day to get info if they will deliver playable game or refund me. Otherwise I will have no other choice than paypal dispute. That is my story with D2D. My rating is based on following: 1. Number of successful purchases which could have gone wrong (0/3 as delivery of serial can't get wrong) 2. Number of unsuccessful purchases which could have and went wrong (1/1) 3. web site - not so bad, but if you redirects people from one continent to zone for other, it's wrong. 4. Ability to distinct between countries from which customer purchases games (I do not think you even had this idea) 5. support = store which have so much problems as D2D gives to customers should have massive SUPPORT. I measure my experience by 3.5 of 10 points as D2D is able to keed serial keys in your account and resend them. Edit: Support solved my problem soon after this review. I update my ratting to 4.0 of 10 points for acting honorary.

First time buying, bought FFXI. No problems at all, had it downloaded and installed quicker than I ever had before (I lost the old game after I uninstalled).

I just had the most horrendous time trying to purchase via the website, i couldn't even get to the point of being able to pay for an order. Firstly, i added an item to my cart. Then went to checkout and during the process create my new account. It said the email already existed and therefore i couldn't. So i click "forgot password" even though i know i never had an account before. Doing this the system forgot about me again. And so we went in circles. I managed to get an account in the end by getting out of the cart area and creating an account separately on the signup page. Great! I was happy now... Went through the order process... on to phone verification. It wouldn't accept my phone number and told me to contact customer services. I tried paying via a different method and same thing, saying my phone number isn't correct, etc. I submit a request for support (which due to the very bad design on their site i had to go through yet another tedious process of creating a further account just to get support). I get an automated response asking me to get back in contact with them when my bank has fixed my account (yeh, bearing in mind i never even got that far as paying yet). Also some junk about how i have to be in the same country as my address, etc, which i am in every way possible, physically, by IP, bank, etc. The phone number i entered into their system was a standard UK landline number and not via an IP phone service, just a standard phoneline. I can only assume that something is wrong with their system. Anyway, i'm just about done with this company now, i feel almost relieved that the payment didn't go through. A very frustrating experience with all taken into account, yes nothing huge but all put together, --- very annoying! The only reason for me to buy online instead of going down to the shop is the convenience - take the convenience out of ordering by making it so hard and i'm suddenly not interested anymore. I was even more shocked to read on here that the company is owned by people who should really know better. I thought it was some amateur start-up who didn't understand web development ;-). I make a living in online business and i know my company wouldn't be in existence if i expected my customers to go through the kind of inconvenience direct2drive expects of its customers...

I just bought a $50. game from these people not only was the download bogus but then their files disappeared on my account with them,yet the money on my credit card was fast to disappear.The only reason I gave them one star is because I had to.

I suppose that it's easier for some people to post a negative review, as it's an easy way to vent your frustrations. But, I have to say, I've not had any problems with D2D. Downloads have always worked fine, customer service has been exceptional as well!! They answered my questions within a half hour. Compare that to another major competitor in the market that took almost two days to answer the same question!! When you are reading the reviews here, you have to keep in mind that D2D doesn't write or produce these games. They are simply an online store. Should you need technical support, you should contact the authors of the title you have purchased. You wouldn't go to Best Buy for technical support on a game you purchased would you?? :) I will continue to use D2D for my online purchases. I prefer downloading my games. Saves me a trip to the store, and I also don't have to keep up with a cd. One thing I do have to note... D2D, can you please make your patches page a little more visible?? Rather than the small link at the bottom of the page. :) I know it's there. But I have had some friends that couldn't find it right off. All in all, I feel there deserve better than a 4.9 score here. At least in my experiences anyway.

I recently downloaded Knights Of The Old Republic from Direct2Drive with the little bit of left over money i had after holiday shopping.. I usually go with STEAM but the game was 5cents cheaper on Direct2Driver and some friends told me about the site so i figured what the heck? After paying for the game i tried to download it through their downloader(s) both of which didn't work on my computer.. I got them to download but they wouldn't initialize the download for KOTOR.. The program itself was able to update my other games though so i'am assuming it worked just not with that game.. I spent around 3 hours messing around with their downloaders until i gave up. So i went the old fashion way and downloaded it through HTML which required me to download winzip and about a 6hour download for the game.. It was around midnight that night when the game finnaly finished and i was ready to start it up.. Only to find out after puting in my key code that the game won't boot up. If you go on google you quickly find out that this game is not compatiable with Windows Vista (i don't care what lucasarts website says google will tell you different.) One of the more popular Knights Of The Old Republic searches will be something called the "Vista Fix" which requires downloading 3rd party software to get the game up and running on a vista system. I don't feel like i should download this software after D2D promised it'd run on a windows vistas operateing system.. It took about 24hours to get my first response to my complaint which was a generic copy and paste asking about download speeds and such after i already told them i downloaded the game (after few hours of struggling) and now it just wouldnt work. After that i got another generic response directing me towards LucasArts support.. Lucasarts dosn't offer support for this game anymore (was released in 2003) and only offers a mailing address (yeah like through a post office) for support.. I spent $9.95 and meet all the requirements for this game, why should i send a letter to lucasarts for support when i already paid D2D? I'am waiting on my 3rd response.. I've told them i will file complaints if i'am not refunded.. Hopefully that'll work or its over to BBB and consumer reports i go.. Direct 2 Drive, if you're reading this, please refund me! This game dosn't work on vista, check out the reviews on you're site others are stateing the same! That's the last of my holiday money i'd like to use on purchaseing KOTOR1 for the xbox so then i know i can actually play it without these problems.. Just a heads up to all..