Direct2DriveReviews of direct2drive.com

Without trying to go into an irrelevant rant about my own outstanding issue in attempting to purchase a game today, I just want to provide a bit of user experience feedback about the nature of the payment/customer service system. I will note that this is for the UK section of the site. Though back when I lived at home in the states, I did try this service once which, for an entirely different reason, had to go through the same slow and cumbersome customer service system, when I rarely ever have to do so for any other shopping experience! First of all, for payment, they require phone verification with a LANDLINE. In the 21st century, this is not very practical. I haven't had a landline phone since I left my parents house after college, the same with just about every one I know and this has to be a trend with people younger than I. Secondly, the error messages really need to be more clear. If the verification of some aspect of the process failed, please explain. Nobody wants to see a cryptic message like "we could not validate your transaction. Please contact customer service to complete your purchase." Is it communicating with my bank? Paypal (I've tried many payment methods forms) My account? Was my phone number not formatted correctly? Is it an internal error? The system has immediately made a decision about why something like a phone number didn't work, please enlighten us to what it was so we may have less aggravation. The ratings for this company aren't stellar even on this site, so if people are frustrated with customer service and errors, it may help to provide more information so the whole process isn't mysterious and unsatisfying. When you finally get to the customer service system (for which you need to register an entirely new account) it is very buggy. The resulting form fields do not always carry the same information (if any) over, so you may have to add additional comments to make up for the system errors. At this point, my own issue is still open - (2833-8496888) it was only today but even if they do answer within 12 or 24 hours, my question is only in what other retail environment is it acceptable to take this long to make a purchase? Especially one that is predicated upon instant gratification of direct download of games...

After many hundreds of terrabytes of downloads, through routers, firewalls and even windows defender. I have resumed broken downloads from hundreds of low quality servers without issue. My first try with a 7.7 gig DL from D2D onto my laptop for a PC I was building failed usually between 2 and 4 gigs. I would get a 'no mirror available' error. After a few dozen resumes you get a corrupted file. What does customer support have to say? Despite the fact that their server seems to support resuming what they actually tell you to do in the event of a broken download is to erase the partial file and start over. So it's a server that supports resuming running a service that doesn't support resuming. So I go to the new system, it's only got windows 7 home. NOTHING else. Disable windows firewall and Defender. Direct hookup to the cable moden, no router, nothing. Even rebooted everything. According to D2D customer service this is the BEST way to download. NOW my downloads fail at the 20 MEG point of a 7.7 gig download. What else do I have to do? Check which direction the wind is blowing? Make some pagan sacrafice? The more of their advice I take the worse things get. I have ZERO faith in this outfit. Never have I had this much trouble downloaded from ANYWHERE, and the no resume resumable server is just a bad joke! Where did they get this equipment? Did some 3rd world country throw it in the garbage and these idiots (who claim affiliation with FOX news) pluck it out and foist it off on a unsuspecting public? I can see with some really small games how this might work, but with such a delicate server I'd never recommend it to anyone, especially anyone looking for larger games. Another review said it best.. Just go out to the store and buy it.. Look on $bay if you want, you'll get better and more reputable service.. AND FASTER! Direct2Drive=Dud.

I once bought the Sims 3 off of Direct2Drive for my mac. My mac had had all the right specs so it should have worked just fine, except it didn't. The game was incredibly glitchy and slow. So I emailed a complaint to them. There reply was that they couldn't refund me, and if I wanted to fix my game I would have to go through EA. So currently I am trying to unsuccessfully fix my game while Direct2Drive stole my money.

First off, this company's customer service is atrocious. They want to pretend like their internet only CS system is for our benefit, and it's much more thorough than a phone call because it can be referenced later - this is bull crap, its an excuse to save money by not offering a call service which is faster, more efficient, and doesn't leave a potential customer waiting. I made 1 purchase without much difficulty, and if that is all you are going to do, this site might be for you. But trying to purchase my second game I ran into a whole slew of errors. All 3 methods for payment that they support stopped working for me, I had to make a second account, and even that account was bugged and messed up. Their vaunted Customer Service has taken upwards of 4+ hours to give one response that a phone call, IM, or chat room would have solved in less than 2 minutes. Ticket 2833-8487009

Poor customer service from Direct2Drive... I purchased a discount code for $20 off of a video game; however, please note Direct2Drive used the term discount code which apparently is not the same as the typical gift card/code/credit. A normal gift card/code/credit is like cash, but only for that related store. You can use coupons and other codes in addition to the gift card/code/credit. I was not able to use use the discount code with a promotional code for 20% off during Presidents Day weekend. The terms for the discount code did not state anything about not being able to stack with promotions. There are also no terms regarding stacking of codes on Direct2Drive's website. I spoke with with a customer service representative which simply stated the codes cannot be combined on a single purchase. I replied asking for wording on where it states they cannot be combined and presented my argument on how a $20 discount code should be like a gift card. My comment was escalated to a Lead Technical Specialist, which only stated they cannot be combined. She chose to completely ignore my request to show the terms of using codes on Direct2Drive's website. After pushing the matter further, Direct2Drive finally issued a refund and closed my account. They also tried to retain me as a customer with a $20 credit on my next order, but why would I do business with a company like this? The extent I had to push was threaten that I would start a credit card dispute, file complaints with the state Attorney General, the FTC, and IGN Entertainment Inc. Again customer service with this place is abysmal and the terms are ambiguous. Update: I know I said I did not want to do business with this company anymore, but the complimentary game offer from IGNChristine really shows the effort IGN is doing to address my unique situation. With this level of customer service I have updated my review and give my thanks to IGNChristine for turning this issue right side up!

Was able to easily find the game I was looking for in addition to a coupon code for the holidays. Check out was smooth and easy. Very impressed with their security measures where they call with a validation code to input into the website; wont find that kind of security in many places.

Couldn't pay for a game with American Express due to an error saying "unable to save credit card" or smth like that. Really unconvenient.

First, just trying to normally add the Rift preorder to my cart gives "Bad Request - Invalid Verb HTTP Error 400. The request verb is invalid", and I have to remove all my cookies to have it stop giving an error. Then, once I finally figure out how to trick the system into actually letting me add the game to my cart and check out, they require my phone number (very odd, but I can live with it), and when I try and submit it I am IMMEDIATELY presented with an error, saying go to support.direct2drive.com to get help, and that page won't load at all. I try and go through the process two more times, and now I can't even pay with Paypal anymore, because I tried 3 times and it failed when it wasn't even my fault! Like an earlier review said, I'm surprised this site is operated by an actual company and not some guy out of his basement, because stuff like this is amateur and unacceptable. Garbage site, can't even get customer service because their site is so trash. I'll enjoy giving my money to any other site but this one now and in the future. I suggest anyone looking at direct2drive instead consider Steam, which actually functions promptly and has customer service that's actually reachable. 20% off all titles, none of which you can purchase because of their busted system. Happy President's Day.