Direct2DriveReviews of direct2drive.com

Bought a game through them. They sent a key only redeemable on "an unreleased system". A week later I got a refund. +1 star for not stealing my money, I guess.

Absolute garbage. Tried activating a code on Steam to find out it had already been activated by another account. Non existent support was no help. Avoid at all cost no matter how good the deals are. UPDATE: finally received new key that works, but I would still be wary.

Didn't save me the 40% though. $11-99 US when converted to NZ$ came to $19-03. Purchase from Steam $23-99NZ. 40% off $23-99NZ = $14-39NZ. I live in New Zealand. I think places that sell online should have currency's displayed for most major countries. When I go to Steam everything is displayed in New Zealand Dollars.

I went to buy and download the sims 3, put in a landline verification phoneline...said that it couldn't be processed please contact customer services so tried again, still the same thing. Now im worried I am going to be charged 3 times for a game i havent even got!!! ticket number 2833-8520786

Firstly Direct2Drive, please don't bs. You can't use a UK mobile phone, mine is on am 18 month contract, and has been for 9 months, yet my phone verification failed twice, so please don't come out with that spiel about 'mobiles being accepted as long as they are not prepaid'. I entered it twice to check, firstly missing off the 0, (as you added +44) and then as normal with the zero. I don't know if this has charged me twice as there is no info, or anyone to speak to. The customer service is the worst I've ever encountered! It beats even Student Finance -notorious in the UK. There is no other option than email, and it takes forever. Meaningful information is non existent on the site. I can't even find out if my card has been charged, there is no one to talk to. This is hilarious as all through the site users are told 'they are covered' and directed to customer service. Covered? haha. If you call waiting hours for a response covered than you are frankly mad. The fact that purchases are so confusing, time consuming and errored along with crap steam-age customer service is oxymoronic to concept of 'direct to drive'. It would have been quicker for me to get a bus to town and spend a few hours searching for the classic game I wanted. Don't use Direct 2 Drive. It's useless.

Without trying to go into an irrelevant rant about my own outstanding issue in attempting to purchase a game today, I just want to provide a bit of user experience feedback about the nature of the payment/customer service system. I will note that this is for the UK section of the site. Though back when I lived at home in the states, I did try this service once which, for an entirely different reason, had to go through the same slow and cumbersome customer service system, when I rarely ever have to do so for any other shopping experience! First of all, for payment, they require phone verification with a LANDLINE. In the 21st century, this is not very practical. I haven't had a landline phone since I left my parents house after college, the same with just about every one I know and this has to be a trend with people younger than I. Secondly, the error messages really need to be more clear. If the verification of some aspect of the process failed, please explain. Nobody wants to see a cryptic message like "we could not validate your transaction. Please contact customer service to complete your purchase." Is it communicating with my bank? Paypal (I've tried many payment methods forms) My account? Was my phone number not formatted correctly? Is it an internal error? The system has immediately made a decision about why something like a phone number didn't work, please enlighten us to what it was so we may have less aggravation. The ratings for this company aren't stellar even on this site, so if people are frustrated with customer service and errors, it may help to provide more information so the whole process isn't mysterious and unsatisfying. When you finally get to the customer service system (for which you need to register an entirely new account) it is very buggy. The resulting form fields do not always carry the same information (if any) over, so you may have to add additional comments to make up for the system errors. At this point, my own issue is still open - (2833-8496888) it was only today but even if they do answer within 12 or 24 hours, my question is only in what other retail environment is it acceptable to take this long to make a purchase? Especially one that is predicated upon instant gratification of direct download of games...

First off, this company's customer service is atrocious. They want to pretend like their internet only CS system is for our benefit, and it's much more thorough than a phone call because it can be referenced later - this is bull crap, its an excuse to save money by not offering a call service which is faster, more efficient, and doesn't leave a potential customer waiting. I made 1 purchase without much difficulty, and if that is all you are going to do, this site might be for you. But trying to purchase my second game I ran into a whole slew of errors. All 3 methods for payment that they support stopped working for me, I had to make a second account, and even that account was bugged and messed up. Their vaunted Customer Service has taken upwards of 4+ hours to give one response that a phone call, IM, or chat room would have solved in less than 2 minutes. Ticket 2833-8487009

Entered all my credit card info/personal information, went to validate the purchase by the PIN I received in a phone call and it failed. I was immediately forwarded to some kind of tech. support web page. No word as to if my credit card was charged, if my purchase even went through, nothing. I tried to enter my account info to sign in to submit a claim and it wouldn't recognize my log in info! So I create a new account (with the EXACT same email and password) and submitted my claim. I get an automated response that someone will help me wihin the next 24 hours. It's very nerve racking, it'd be nice just to know my card hasn't been charged. Overall, a poor experience thus far. A phone number would've been nice.