Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
309 approved reviews, newest moderated first
April M.
We have an Osburn pellett stove and this igniter was different then original but we made it work. It is working perfectly no complaints!
Response from Direct BrandMar 15, 2021
Dear April, thank you for taking the time to leave a review. we are happy to hear that your pellet stove is back up and running. Take care and be safe
blair M.
first time i've dealt with this co. Prompt service was nice,small part, shipped easilywould use them again
Response from Direct BrandMar 8, 2021
Dear Blair, thank you for taking the time to leave a review. Wea are delighted to hear that you were pleased with our overall service and we look forward to assisting you in the future. Take care and be safe
Mary B.
great product and great delivery
Response from Direct BrandMar 8, 2021
Dear mary, thank you for taking the time to leave a review. We are delighted to hear that you are happy with the product and our fast shipping. Take care and be safe
Steve R.
Decent service. Only had one of the item I ordered. Called and refunded Quickly for unfulfilled part of order. Basically what you want in service. No surprises
Response from Direct BrandMar 4, 2021
Dear Steve, thank for taking the time to leave a review. We are sorry that we could not fulfill the whole order, however, we are pleased that you received the refund quickly and that you are happy with the service we provided. Take care and be safe
Ashawn R.
Excellent shipping speed. The part was compatible and works.
Response from Direct BrandMar 2, 2021
Dear Ashwin, thank you for taking the time to leave a review. We are delighted to hear that you received the part quickly and everything is working well. Take care and be safe
Richard L.
We haven’t used it yet, however, will update soon. Price was right, and shipping was very quick! Thank You!
Response from Direct BrandFeb 18, 2021
Dear Richard, thank you for taking the time to leave a review. We are delighted to hear that your goods arrived quickly and that you are happy with the price and service. Take care and be safe
Edwin
fast shipment! and product good so far.
Response from Direct BrandFeb 15, 2021
Dear Edwin, Thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received. Take care and be safe
Larry S.
I have no complaints it came in a short time. The only trouble was a old guy on this end. Trying to find the part Thank you for the good service
Response from Direct BrandFeb 11, 2021
Dear Larry, thank you for taking the time to leave a review. We are pleased to hear that you are happy with our overall service. Stay safe and take care