Direct BrandReviews of direct-brand.com

4.4309 reviews
Appliances & Electronics
Manchaug Mills, 9 Main Street #4A, Sutton, Massachusetts

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Direct Brand

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About Direct Brand

Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!

Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: direct-brand.com
Website: direct-brand.com
Category: Appliances & Electronics
Location: Sutton, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 51% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Direct Brand reviews

309 approved reviews, newest moderated first

brett
Apr 14, 2021
I was expecting to pay an arm and leg…
I was expecting to pay an arm and leg for OEM parts but was pleasantly surprised to find them here for less and delivered fast. I was able to get my customers stove up and running for far less than replacing the stove.
Response from Direct BrandApr 15, 2021
Dear Brett, thank you for taking the time to leave a review. we are pleased to hear that our staff delivered excellent service and that you were pleased with our parts and prices. We offer a wide range of replacement parts and look forward to your continued business. Take care and be safe.
Frist Baptist C.
Apr 13, 2021
Item was received in good condition and…
Item was received in good condition and installed and works well. Only issue was no communication from order notice until delivery. Suggest you send shipping notice and expected delivery.
Response from Direct BrandApr 15, 2021
Thank you for taking the time to leave a review. we are pleased to hear that the part has fixed your problem. With regard to the lack of communication, we apologise for this, on investigation it appears that the automated service that should forward your order and shipping confirmation was not working. We have fixed this and are grateful to you for pointing this out. Take care and be safe
David
Apr 10, 2021
Excellent selection and quick shipping…
Excellent selection and quick shipping and at about 1/3 of the cost of my local supply house.
Response from Direct BrandApr 12, 2021
Dear David, thank you for taking the time to leave a review. we are delighted to hear that you have received excellence service from our staff. Take care and be safe.
Robin l J.
Apr 8, 2021
Paid for expedited shipping
Paid for expedited shipping, but still did not receive it on time.
Response from Direct BrandApr 12, 2021
Hi Robin, sorry to hear that the parcel did not arrive as expected. Upon investigation, I believe that the order was placed after our cut-off and that a refund of the shipping charges has been made. I hope that this has eased the pain of the delayed parcel. Take care and be safe
Dale C.
Apr 6, 2021
The igniter got here sooner than first…
The igniter got here sooner than first posted. it was Pit Boss brand and not some after market. Excellent service.
Response from Direct BrandApr 7, 2021
Dear Dale, thank you for taking the time to leave a review. We are happy to hear that you were pleased with the fast shipping and the product. Take care and be safe
Clark L.
Apr 5, 2021
The part I got was broken
The part I got was broken! I had to go to a local place and pick one up, that was more expensive. Had to have it for Easter.
Response from Direct BrandApr 7, 2021
Dear Clark, we are sorry to hear that the part arrived broken. it is always disappointing to hear when a customer does not receive their goods in good condition. I have arranged for a full refund to be processed.
Mark C.
Mar 18, 2021
Rims were as promised
Rims were as promised
Response from Direct BrandMar 19, 2021
Dear Mark, thank you for taking the time to leave a review, we are pleased to hear that you are happy with the parts and our service, take care and be safe
Richard L.
Mar 17, 2021
Your person on the phone was very…
Your person on the phone was very helpful. In my opinion he went above by verifying that the part I was calling about was correct and then called me back. The part works perfectly. Thank you
Response from Direct BrandMar 18, 2021
Dear Richard, thank you for taking the time to write a review. We are pleased to hear that our team helped solve your problem and found the right part for you. Take care and be safe

Direct BrandReviews of direct-brand.com

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Direct Brand reviews

I was expecting to pay an arm and leg…

Item was received in good condition and…

Excellent selection and quick shipping…

Paid for expedited shipping

The igniter got here sooner than first…

The part I got was broken

Rims were as promised

Your person on the phone was very…

About Direct Brand

About these reviews

More in Appliances & Electronics, Massachusetts

Owl Labs

HOBO Data Loggers & InTemp Monitoring Solutions

Yale Appliance

Zoom Telephonics

Direct Brand reviews

I was expecting to pay an arm and leg…

Item was received in good condition and…

Excellent selection and quick shipping…

Paid for expedited shipping

The igniter got here sooner than first…

The part I got was broken

Rims were as promised

Your person on the phone was very…