Direct BrandReviews of direct-brand.com

Not a fan of how they do business.

Was sent a different part than the one advertised and ordered. When I reached out to the sales department for help, they sent me a return label with no explanation on if I'll be getting a refund or if what I ordered will be sent. It also took several days to even get a response to the original email and I'm still waiting to hear back about whether I'll get a refund or the right parts.

tiring to do a return and can get no response

I ordered an emergency part to make my gas water heater work, its winter. I ordered on 1-17-24 and as of 1-24-24 have not heard from them in any way, and received nothing. I tried to call 4 times and every time the number was not working at all. I emailed them and there was no response, so far. This is harmful.

I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.

Charg for a next day delivery and arrive seven days after. Request for refund no answer.

You sent the wrong part or had the wrong picture on your website,

It was impossible to contact anyone by phone... none of the options either picked up or returned my messages. Therefore my husband was unable to determine if the fan we ordered would fit the way he thought it would. We purchased it based on the limited information on the website. AFTER we returned it, I received an email letting me know that that fan would not work in an Enviro stove. Iwas told I could return it, but I would be out the cost of shipping. I was given no return instructions or return label, so I simply sent it to the return address on the box. As of yet I have not heard that you've received it. That was a crummy experience costing me time, frustration, and forty dollars!