For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
13,721 approved reviews, newest moderated first
Yuriy Y.
Worst customer service, take a week to get a response. Package lost in transit for 14 days, a week to get response. Once they responded offering to ESCALATE the case with a courier. Escalate whatever you want, why should I for it? Came to spend, but happened to waste time & money. I guest that approach is kinda from fax era, Quite Useless service.
Pamela
Brilliant Company, Excellent Service.
Senorita S.
I recently tried the Rouge Dior Forever lipstick, and I'm in love! The color is brilliant and does not fade over the day. My lips feel incredibly hydrated and silky after using it, not at all drying. An additional lovely touch is the stylish box. Unquestionably worth the price.
LG L.
Christian Dior simply did not stand behind their handbags that we, unfortunately, spent so much money on. A very costly handbag with defective material and ACKNOWLEDGED in writing by a Dior customer service rep. that (1) the bag we sent images of is authentic and theirs, and (2) they know about these defects. Yet, because we couldn't find the original receipt, they refused to either repair, replace or any other reasonable resolution for the customer. Customer service sweet talks to the customer so nicely, BUT did absolutely nothing for us to resolve their defective handbag. Be sure this won't happen to us again because we are totally done buying anything CD. And from the various reviews on line, it looks like others may be as well.
Sofia A.
Te venden un pack con cofre bonito en su tienda online....y te llega 3 productos sueltos en caja tipo amazon. Confie en su servicio para hacer un regalo bonito y decepcionante..
Victoria
Got my mom CD navy earrings and she loves them. Every time we go into Dior they are super helpful and very nice.
Raven
Terrible customer service and they do not stand by the policy. I filed a consumer complain.
Ace
Don't even bother calling customer service. I waited 30 minutes to speak with someone who acted as if they were planning to quit later that day. Most customer service lines give their people prompts and scripts to guide the conversation. Not Dior, apparently. I was basically pulling teeth from this lady who left tons of dead air on the line and responded to MY suggestions of what we could do next with surly disdain. She said she would file a request and I would receive an email decision. Well, she never did because I never received any email. Truly bizarre...