Dior USReviews of dior-us.com

Disgraceful Fraud Handling & Appalling Customer Treatment Our experience with Dior has been beyond unacceptable and deeply disappointing for a luxury brand that claims to value integrity and customer care. A fraudulent purchase totaling over $10,000 was made using our credit card. This transaction was promptly reported as fraud, and we provided clear documentation and proof supporting that claim. Despite this, Dior refused to acknowledge the transaction as fraudulent, choosing instead to prioritize collecting funds from a clearly illegitimate sale. What makes this situation even more alarming is Dior’s contradictory behavior: • Dior told us they could not share information because the order was fraudulent • Simultaneously, Dior told our credit card company the order was not fraudulent This double standard directly obstructed the fraud investigation and resolution process and left us caught between two opposing statements from the same company. To make matters worse, Dior refused to cooperate with us or our credit card issuer in any meaningful way, offering no assistance, transparency, or accountability. Their sole concern appeared to be protecting the proceeds of the fraudulent transaction rather than resolving the issue ethically. When escalating the matter to Dior’s Personal Relations office in New Jersey, we were met repeatedly with rude, dismissive, and disrespectful communication. Specifically, interactions with Maria, Aisha, Sheena, and Mayara were consistently unprofessional and dismissive, adding insult to an already stressful and costly situation. For a brand that markets itself as “luxury,” Dior’s handling of fraud, customer protection, and basic human decency falls shockingly short. Luxury pricing with bargain-basement ethics is not luxury at all. We strongly caution anyone considering a purchase: if something goes wrong, do not expect Dior to stand behind you.

Skincare and makup are good. Always in nice package. However, the staff are not always very welcoming. It could be improved

One free mesh pouch was included when I made the order. However the pouch was removed when they shipped out the package. Nobody asked me if I still want other items if the pouch is not available.

I recently received a MimiRose necklace as a gift with the current price being $2,450 + tax. It’s true the chain is gold and there are three small diamonds in the middle,but this necklace is way overpriced due to the name Christian Dior. I believe the diamonds are lab grown and because they’re so small they hardly show up at all. Perhaps if my skin were darker the diamonds would pop. All in all the necklace is dainty,pretty and perfect for a “Sweet Sixteen” gift.

Purchasing from Dior is an experience that consistently exceeds expectations. My recent acquisition of a classic fragrance was nothing short of exquisite. The scent itself is a masterpiece—complex, sophisticated, and long-lasting, embodying the luxury the brand is renowned for. The presentation, from the elegant packaging to the iconic bottle, makes the unboxing feel like a special occasion. Beyond the product, the service I received was impeccable. The staff was knowledgeable, offering insightful guidance without any pressure. The entire process, from browsing to checkout, was seamless and reinforced the feeling of investing in something truly special. For me, Dior represents more than just a product; it's an investment in timeless craftsmanship and a heritage of elegance. The quality is tangible, the design is enduring, and the overall experience justifies the premium. It’s a brand that makes you feel valued and delivers on its promise of luxury at every touchpoint. An absolute pleasure.

i like the perfume from dior

I bought a Christian Dior lipstick at Duty Free in Mexico City in May. I used it TWICE, and it broke. I reached out to Dior customer service expecting a luxury brand to stand behind its product. Instead, they wasted my time — demanding photos, proof of purchase, endless back-and-forth — only to come back and tell me that because it’s past their 90-day window, they “can’t help.” Let me be very clear: this is not a $5 drugstore lipstick. This is a high-end product from a supposedly prestigious brand. The fact that Dior thinks it’s acceptable to dismiss a defective item after two uses is absolutely unacceptable, insulting, and disgraceful. If Dior actually valued its customers, they would have been transparent from the start instead of stringing me along. Luxury isn’t just about the name — it’s about quality and service. Dior has failed on both fronts. I paid good money for a defective product, and Dior’s response has made it crystal clear: they don’t stand behind what they sell. Shameful.

I made 2 purchases from Dior in 1 day. I received my second order with no problem. I was told one of the shoes hadn’t arrived yet. So I waited however a week later no package. I called and the guy was so rude rushing me off the phone. Just telling me anything saying it will ship and I will have it Friday. Keep in mind this was last week he said this. I called back today because there was no movement with shipping. Sakeyia was so helpful when I called the second time around. We all know Dior is not cheap. She was very pleasant and professional. I felt eased after speaking with her. Daley is have me her word and reassured me she would get to the bottom of my package by tomorrow. Thank you again Sakeyia!!!!!