DICK'S Sporting GoodsReviews of dickssportinggoods.com

I ordered ping pong table on Dec 02nd and they delivered a wrong one. Its been more than 20+ days inspite of multiple follow-ups the team is not interested in resolving the issue. Their manager promised in resolving it in a week. Now she is not responding to my emails or calls. Full of false promise, never trust or do any business with them.

My husbands experience was awful. on 12/24/2020 My husband went to Dick's Sporting Goods located at Fair oaks Mall in Fairfax, va. while looking for an item that he couldn't find. he saw one of the associates passing by. He nicely asked him ( excuse me can I ask a question). the associate rolled his eyes and waives my husband off, and he continued walking to the break room. and because it was 'SO DISRESPECTFUL' my husband asked to speak to the manager. and when Mr. Sohel the manager came in. He did not ask my husband what's the problem. he only kept asking him to leave the store. He did not show any interest in apologizing, or trying to listen to what's the issue. he only asked my husband to leave the store and told him (do what ever he wants to do). I find that so judgmental, disrespectful, and racist behavior. if the manager of the store is behaving like that, how the employees will behave!!. I think they should train their staff more about Customer Service.

If I could leave no stars I would. The shoes I received were clearly used, there was literally dirt and fur stuck on the bottoms of the shoes and the shoes was practically turning yellow. Let’s be real here shoes from Dick’sSporting Goods are not the cheapest. I am so glad I had opened the box of shoes before gifting it to my fiancé. How embarrassing would have that been to gift someone shoes that are completely dirty. It was my first time ordering from Dick’s and I will for sure no longer order from there. Clearly looking at all the reviews it shows many people had the same issue. This store clearly CANT be trusted. They should look at the shoes before sending it our way.

I ordered my son the air max 97 Received them on time Only to open on Christmas Day to a pair of used shoes with dirty bottoms black sock fuzz and some stains

I ordered snow shoes twice online and both times the order was canceled before I could drive to the store to pick them up. The first time I drove to Saratoga only to find out they were out of stock, the next time I received an email saying they were out of stock the day after I place the order. (Lucky I didn't drive all the way to Latham) I ended up going to the Glens Falls store to purchase the snow shoes. This site was the most frustrating site I used this Christmas season. Apparently this website is not up to date on their inventory. I would suggest contacting the store directly before driving to the store to pick up an order.

Found exactly what I was looking for and most of the staff were helpful

My father bought an exercise machine from these guys and arranged for delivery. He warned the guys when they delivered there were stains. The delivery person arrived and it was 1 guy to bring the giant machine up 2 flights of stairs. He said he needed another person and they would call back and left the huge thing in the garage. Well it has been about a month, 7 different phone calls, several canceled appointments and the thing is still in the garage. I know that the delivery company is not a DICK'S company HOWEVER they still chose to employee these incompetent boobs and have not really been helpful in getting this issue fixed. Do not buy from them unless it is something you can carry home yourself. I hope they learn from this and get a better delivery service.

The worst online customer service experience ever. Perhaps Dick's is not equipped for online sales. (I've never had any issues in the stores.) Ordered 6 items: apparel, shoes, all stuffed together in one big bag. Poor packaging. Shoe box was bent and torn, not a huge deal but most other stores would have boxed everything. One shirt I ordered arrived damaged with some sort of black appendage, looked like a burned piece of coal or something stuck to the back of it. How did that pass QC? I ultimately decided to return the whole order after finding the exact or better merchandise at Academy for cheaper. I tried for weeks to get a return shipping label processed through their website. It always said " not available right now. Please check back later" after I went through the whole process of initiating the return and providing reasons for each item (waste of time). I tried on my phone, on my home computer, always the same outcome. I sent them a message regarding the problem. No response. After several weeks of this, I enlisted help via their chat platform. After going through the whole process with them once again, I was told I would receive the return shipping label via email. Guess what? Yep no such email ever came. I waited a whole week, checked my spam folder and nothing. So today I called customer service and went through the whole process once again. This time I finally received the email and the label. Thankfully, this order will be back on its way to Dick's tomorrow and I can put this horrible experience behind me. It shouldn't be this difficult. My first and last online order from Dick's.