DICK'S Sporting GoodsReviews of dickssportinggoods.com

I place an online order. I literally called them a few minutes later to cancel it. Because It didn’t say that if spent a certain amount the shipping would be free. I was told that a refund would be placed. Which it was a lie. They didn’t cancel it. I called them and they said that once processed they can’t cancel the order. I literaly place this order late. No way it was processed to ship that fast. I’m disappointed and frustrated! I don’t recommend purchasing online for shipping.

The shoes arrived in a shipping box roughly the size of a microwave, containing no padding whatsoever and one (1) unbranded carton, pre-torn for my convenience. Not a shoe box. A carton. The kind of thing you'd find behind a grocery store at 2 a.m. No original packaging, no paperwork, no documentation of any kind. Just shoes, rattling around in a void, like they'd been mailed by a stranger who wanted them out of his house. I asked the chat agent about this. He explained there was probably a disclaimer at checkout noting that discounted items may not ship in their original box. Probably. Somewhere. He seemed as sure of it as I was. And apparently that disclaimer also quietly covers the paperwork, the authenticity documentation, and any indication at all that these came from the manufacturer rather than a warehouse floor. So: $160 for a $300 shoe, delivered in packaging that would embarrass a Craigslist seller, and my proof of authenticity is a cardboard box someone already opened. Compelling. The agent's grand resolution was to remind me that there's a 90-day return window. Which is true, and which is also not an answer — that's not customer service, that's a shrug with a policy number attached. No replacement offered. No explanation. No apparent awareness that "you can always send it back" is a strange thing to say when the complaint is that you can't tell what was sent. The whole exchange had a distinct flavor to it: you got a bargain, so lower your expectations accordingly. Noted. They're going back — in the ripped carton, which seems appropriate.

Dicks are crooks and will not return or exchange anything..that’s why Amazon is booming and dicks will soon be out of business

Very disappointing customer service experience with D*CK’S Sporting Goods. I placed an online order and entered the correct shipping address. However, during the payment process, the shipping address was somehow changed to an incorrect address. I contacted D*CK’S immediately after noticing the problem and tried multiple customer service channels to resolve it. Unfortunately, every representative I contacted refused to change the shipping address, cancel the order, stop it, or place it on hold—even though I contacted them immediately and explained that the address was incorrect. What was especially frustrating was that no department seemed willing or able to actually help. I was repeatedly told about the cancellation policy, but no one offered a practical solution to prevent the order from being shipped to the wrong address. I understand that companies have policies, but customer service should also be about helping customers when something goes wrong, especially when the customer contacts you immediately and is simply asking to correct a shipping address. I am extremely disappointed with how Sporting Goods handled this situation and expected much better customer support from such a large retailer.

About little than a month ago I purchased a bike at Dicks Sporting Goods 1587 Fruitville Pike Lancaster, PA 17601. Picked it up and went to ride it. The very first ride went straight for about ¼ of a mile and when turning to go the opposite direction the entire handle bar turned but not the wheel. This is about half hour after taking a brand new bike from the store, literally talking with the mechanic and him assuring me that everything was good to go, also a final inspection card signed by someone stating that specific unit(bicycle) had been inspected for safety was included with the paper work. I have all the paper work. The handle bar was completely loose from the stem I was explained after consulting a professional mechanic in one of the local shops in Lancaster. He was very amazed that someone would do that. The owner manual repletely emphasis that a professional mechanic should assemble the bike if one does not know or has been trained to do so. I shared this so the same thing don’t happen to someone else. Imagine if this would’ve been a child they don’t have the same touch or awareness as an adult. Please check them bikes before riding them specially if is a kid. Be safe everyone…… “Very poor and pathetic display of service and procedures from Dic Sporting Goods

I'm not sure why DSG (Trustpilot doesn't let me use the actual name lmao) has such a low rating on this platform. I've had nothing but great experience with this company throughout the years. Below are a couple examples. - Had my local DSG restring my tennis racquet. They were closing when I came in so the person at the register just took my order in words, without writing me a ticket. When I came to pick it up, I saw that they also added an overgrip which I never asked for. I said that I didn't ask for it but that I didn't have the ticket and explained why. They just apologized and never charged me for the overgrip, and even threw in the other 2 overgrips that were in the 3-pack (since it was already opened). - My feet are asymmetric in kind of a weird way and I'm also injury prone, so getting the right pair of soccer cleats isn't easy for me. I had to order quite a lot of pairs over the past month and at this point I've returned almost all of them. Shipping was free on all of the orders, and I was just able to return them at my local store with no issues at no additional charge. All the returns were super easy and smooth, with practically no questions asked. Also, the customer support has always been responsive and helpful, especially compared to some of their competitors (*cough* worldsoccershop)

Should've checked the ratings before making a purchase. I ordered my gift right in time for his birthday on the weekend. 3:00 when package said was delivered, NEVER was. I personally was on the porch. Dicks REFUSED to do anything about the package. The driver also had no proof he delivered the package. Smh times to hard to take a lost. Smh

Jiere register 410 it was his first day but he was very kind helpful and kept the dicks great review alive. I am Brandon 14y old. Once again thank you the back pack is awsome.