Kimberly
I contacted the warranty company and…
I contacted the warranty company and was informed that I have an $100 deductible and the maximum that they would cover for any service would be $1100 (based on the $1200). The repair shop had to make the assessment of the problem and provide the information to the warranty company. None of this information is stated on the paperwork, there is limited coverage and other restrictions. Based on the description for the Diamond Elite Powertrain Coverage warranty plan I expected that more of the overall cost would be included: since it is an Automatic Transmission -- 'all internally lubricated parts (excluding electronics) including pump, pump housing, carrier assembly, planetary gears, drums, valve body, reaction shaft, governor, servo assembly and torque converter). This gets down to the 800 different components of the transmission. The warranty does not cover the inspection or removal of the transmission. What is stated and what is covered is different.
Response from Diamond Warranty Corp.Apr 30, 2019
Kimberly, we apologize for the miscommunication regarding your coverage. Please email us at [email protected] so we can look into resolving this issue.



