Diamonds DirectReviews of diamondsdirect.com

My husband and I bought my wedding rings here to replace my lost one 2 years ago and was so happy with the experience I called them up again but for Diamond stud earrings this time. They got everything in order before we arrived, she did exactly as asked and we were done in no time. She even found me the best diamonds for my price and the quality I wanted, it’s nice when someone hears you, I told her .80 or .70 each ear which ever looked best on me, I also said if I couldn’t get the quality for the money I had then I would just keep waiting ( 25 years I waited ) they got it done. They took my priceless smaller ones and remounted them to match the bigger ones, this is no extra cost. The mounts I wanted were screw backs so that’s what they ordered , I purchased Monday and I’m wearing them on Wednesday. Usually you would walk out that day but I needed the screw backs and the diamonds were also ordered to get me the better color and clarification I wanted.

I came into this not knowing much about diamonds, I started an online chat and this amazing virtual assistant Cindy Parker was here to help. Cindy is not only funny and has a great personality, but knew everything I asked about diamonds. I feel i am a diamond expert now after working many days with Cindy. I told her what I was looking for, and she sent me many option in the price range I was looking for. I was back and forth many times, but she hung in there with the best patients ever. The whole experience with DD was just perfect, and I owe it all to Cindy Parker. I will be back for the wedding band. Thank you Cindy.

I thought looking for an anniversary band that I really loved might be a challenge, but after finding and working with Heidi at Diamonds Direct Pittsburgh, I have a custom ring that is both personal and beautiful! Heidi is the BEST!! She and Stu, who made my old rings sparkle like the day they were purchased 30 years ago, are extremely knowledgeable in creating or finding the right style with you. They work their magic in repairing jewelry needs and will go the extra mile to make sure you are happy with your purchase or repair. I'm so glad I decided to stop into the showroom! Thank you, Heidi and Stu!!!

I chatted with a wonderful person online name Ginny! They went above and beyond to help me figure out what type of ring I was looking for. Even gave me some advice when to buy and save me some $$$. Thanks Ginny! 10/10

Wow! Customer service is always excellent, even when I'm just getting my wedding rings cleaned...but this past visit with Lisa Johnson "Little Lisa" went a step beyond. She just HANDLED a sizing issue with my new gorgeous turquoise ring without my even needing to ask. The correct size I needed was reordered immediately and I was sent on my way. Easy peasy...the way it SHOULD BE! :) Love this store and the way I am treated! Thanks again, Lisa!

Bo Cochran was a great help, walked us through the purchase decision in great detail, pointed out several suggestions that made sense that we ended up going with. Thank you very much Bo, we will definitely be recommending you and coming back to you in the future!!

Larisa at the Richmond store was absolutely wonderful. She spoke with me before hand and we worked together to find the perfect diamond. Larisa made my experience special and was very dedicated to the process. I would highly recommend her to anyone.

I tracked down Selena Powell in February 2022. I was trying to plan something special for my wife for our 14th wedding anniversary in August. I specifically asked for Selena because of the experience I had with her previously purchasing a ten year anniversary ring. I had a specific necklace style that I had my heart set on for the investment. Selena showed me options & they seemed like every other heart shaped style on the market. She could sense my disappointment at not finding the perfect one. Selena took it upon herself to have the heart that she thought I wanted made from scratch. I must report that I could not have been more pleased with the final outcome. The heart had a diamond floating in it just like I had described to her. The only complaint that I had with the company is that they didn't introduce me to her several years ago when we made our first purchase from none other than Eli Benistry, the man who started it all! He sold us our wedding bands and engagement ring. Needless to say, my wife and I both agree that Selena and Diamonds Direct have earned FIVE STARS!!!