Diamonds DirectReviews of diamondsdirect.com

I lost the diamond from my wedding ring after wearing it for 29 years. I had put on weight and wasn’t able to remove it. I entered Diamond’s Direct, at Polaris, full of emotion at having to have my rings cut from my finger. I was warmly greeted by Robin who soon found me in tears as I shared the reason I was there. She invited Mickey to join us as I shared the loss of my diamond and its connection to a family tragedy. With kindness and the precision of a pediatric neurosurgeon he was able to remove the rings from my finger. I was devastated to learn my rings weren't covered by insurance. Robin discussed some options that I wasn't aware of for me to consider regarding the possible replacement of the diamond. Even though they are 30 minutes away from my home I wouldn’t go anywhere else. I highly recommend them for wedding rings or other special gifts for the ones you love.

I started planning my anniversary present way too late, and the pendant that I wanted to get only came in 14k white gold. I worked with Cindy, first through chat and then through text, email and the phone. She helped get me pricing in different materials and different sizes, and coordinated with the designer to get it expedited to both make and ship the piece. She kept me fully informed every step of the way, and we got a beautiful custom made piece exactly in time for my anniversary. I really couldn't ask for more from this experience. Thanks, Cindy!

Elle has helped me with several difference pieces over the years. Always a pleasure to work with and will keep coming back!

Mary Beth was so helpful, whatever y'all are paying her isn't enough. Thanks for another great Diamonds Direct experience, see y'all next time!

I ordered on-line and worked with Mary Beth. The process was simple and she was both knowledgeable and extremely responsive. I was able to purchase a diamond bracelet for my anniversary in the span of twenty minutes and it arrived two days later. This is the first review I have ever written, but I just thought compliments were warranted. Mary Beth and Diamonds direct have earned my future business.

Having lived in Raleigh, NC I was familiar with Diamonds Direct and reached out with some specific requests. I connected with Ginny who made the process so much easier than I thought it would be. Reps like Ginny are the face of a company and she is a shining example of a kind and exceptional employee. Don't go to one of those dime a dozen jewelers in shopping malls. Go to Diamonds Direct.

Had a great experience buying a ring for my new fiance! The assistant, Cindy P. Made this task super easy and she was very helpful and knowledgeable! The ring was beautiful! And fit my fiance perfectly! Exactly what she wanted! Would recommend this place to anyone! And Cindy with top notch service!

I came in for a jewelry repair and was greeted by Elle. She recognized we were repeat customers and were only there for the repair work, but her attention was so personal and welcoming. That felt good. She interpreted what I wanted with the repair work and her instincts were spot on! We ended up discussing a custom piece for a sapphire I have and I'm sure we'll look for her again soon to initiate that piece.