DiamofyReviews of diamofy.com

Response from DiamofySep 19, 2023

I understand your frustration, but I must firmly clarify the situation. We have indeed issued a refund to your account as per our records and this is a screenshoot from our bank account : https://ibb.co/S0bLWYc We recommend checking your bank statement or contacting your payment provider for confirmation. Regards, John Wallex

Response from DiamofySep 5, 2023

Hello Évi, I'm John, the Support Manager at Diamofy. We sincerely apologize for the recent experience you've had, and we want to assure you that your satisfaction is our top priority. It appears there was an issue with your order, and we genuinely apologize for any inconvenience this has caused. To resolve this matter promptly, we offer you two options: 1. We can send you a replacement for your order, ensuring it reaches you in perfect condition. 2. Alternatively, we can process a full refund for your order immediately. Please let us know your preference, and we will proceed accordingly. Once again, we're truly sorry for any inconvenience you've faced. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Regards

Response from DiamofyJul 6, 2023

Dear Bocote, We apologize for any inconvenience you may have experienced with your recent purchase. Our records indicate that our support team has been actively engaging with you to address your concerns. We understand the importance of timely communication and strive to provide the best possible support to our customers. According to our records, our support team has already sent multiple emails to you in response to your queries. The most recent email was sent 24 hours ago, and prior to that, we sent you a replacement dispatch email with a DHL Express tracking number 7 hours ago. We want to assure you that we take your concerns seriously and have been actively working to resolve the issue. We understand that receiving timely support is crucial, especially when it comes to gifts and special occasions. We apologize for any discomfort this situation may have caused, and we appreciate your patience and understanding throughout this process. If you have any further questions or require additional assistance, please don't hesitate to reach out to our support team. We are committed to ensuring your satisfaction and will continue to provide the necessary support throughout your shopping experience. Thank you for your understanding. Best regards,