Raz
Stay Away from this Scam Website: No Refund, No Response, No Good!
I would strongly advise anyone considering purchasing from this website to STAY AWAY from this scam. I placed an order for a necklace last November but immediately cancelled it within 30 minutes due to the long shipping time. The cancellation policy ensures a full refund within 48 hours, so I was well within my rights to do so. However, despite receiving an email confirmation that the refund would be issued and would take 5-10 days to come through, I have been chasing them for 5 MONTHS now and still have not received my payment or any response to my multiple emails to support. Complete silence from this dodgy operation. It's clear that this website is a scam, and I'm sure that most of the positive reviews here are submitted by the owner and their friends. After each negative review warning people about the scam, there are suddenly a number of 5-star reviews that are suspiciously similar to each other, clearly intended to bury the negative feedback. I'm extremely angry that I was scammed by this website and I don't want anyone else to lose their money. My advice is to avoid this site at all costs and to warn others about their fraudulent practices.
Response from DiamofyApr 23, 2023
Dear Raz, We are sorry to hear about your negative experience with our company. We take all customer complaints seriously and strive to provide excellent service to all of our customers. However, we would like to clarify that we are not a scam website. Our company has been in business since 2017 and we have served more than 500,000 customers worldwide. We take pride in offering high-quality products and excellent customer service. Regarding your specific issue, we apologize for any inconvenience caused by the delay in processing your refund. We understand your frustration and would like to assure you that we are actively working to resolve the issue as soon as possible. Please note that we do not submit fake positive reviews on our website or any other platform. All reviews submitted are from genuine customers who have had a positive experience with our company. You can check our advertisements on Facebook and Instagram, and even contact our customers to verify. However, please contact our disputes team at [email protected] with your order number, and we will do our best to resolve this issue as fast as possible. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Best regards,




