CCS MedicalReviews of diabetic.com

I have been using CCS Medical for my diabetic supplies for years. My Insurance changed so I called them to add the new insurance 4 weeks ago, I called them numerous times inquiring about my order. They kept saying that it was pending and needed approval. Today I called again and they said that they were not taking the new insurance. I understand that however, I don't understand why it took 4 weeks to let me know. Now I have to find a new supply house and am out of the supplies I need.

This is the second time that I had to rely on this company for timely delivery of my diabetes pump supplies and they failed to get them to me and I am not able to speak to anyone at the company that is able to get things done. If you have a choice on who will be the supplier for your medical needs DO NOT CHOOSE CCS!!!!

1. They have an extraordinary long lead time from ordering the product to shipping; unacceptably so, when dealing with medical product. 2. They have persistently sent the wrong cgm despite my repeatedly providing the information regarding what my pump is and is not compatible with. 3. They are still billing me for product that I returned last year.

Avoid AT ALL COSTS! I've been put on hold, hung up on, lied to, and been taken around in circles regarding getting supplies for my Dexcom G6 and my Tandem T-slim insulin pump. They send the wrong supplies for no reason, and then when I contacted them, they sent me MORE of the WRONG supplies. Also they will only send me a Dexcom G6 transmitter every six months. It's a quick google to find out that a transmitter lasts three months (90 days). They told me to call the manufacturer (who affirmed it'd every three months (90 days)), and STILL CCS won't do ANYTHING to remedy this. There is no way to report issues on them, they send all of my CGM supplies LATE. They DO NOT CARE about their customers AT ALL. Horrible company. (I need to put in a day of experience but these issues have been going on for over nine months). I've sent them filled out surveys and details on the issue. Have they ever tried to fix anything? Absolutely not.

I’m a type 1 diabetic. My insulin pump warranty expired on 11/6, and on that date Tandem got the ball rolling to get my new pump. On my patient portal, the new pump was stuck in limbo. I called last week on 12/27 to make sure everything was good to go because I’d already met my deductible and my pump would be a $0 copay. The order finally went into a status that I could authorize shipment, and they did ANOTHER authorization. It’s a new year so I lost my $0 copay because my deductible renewed. I have to pay $2100 to get my new pump. I cannot afford that, so no new pump for me. When I was told last week that everything was good to go and I didn’t owe anything. The rep I spoke with was very helpful, but ultimately her supervisor could not do anything to fix the issue and I am still being asked to pay $2100 upfront or $700 a month. No one can afford that. This isn’t the first issue I’ve had with them. Horrible company and I’m going to be pushing as hard as I can for my employer/insurance to go through a different medical supply company.

In my opinion, horrible! Do not use this company as they screw up every single delivery. You get one shipment approved with a shipping date. Then 1 week later you get another request for authorization for product with a new proposed shipping date and a new order. They are completely incompetent!

horrible experience. Employees can care less. I was told 3 different days that I would recieve my daughter's diabetic supplies the next day and each day....stll no order. Each person I speak with, apologizes for the error and assures me that "this time" it will be resolved and I will recieve the order. Do yourself a favor and search another DME supply company. Horrible customer service. Very stressful dealing with this company!!

On Nov. 14 I called to re-order Dexcom 7. It was a refill order. I was asked my doctor’s info. I replied “new doctor” and provided his info. I then called my new doctor and asked him to rx the Dexcom 7 for me. Which he did, on Nov. 17, according to my Chart. Tiktoktiktok 2 weeks pass. No Dexcom 7. Where is my Dexcom 7? The idiot employee never placed the order. What the fudge. I want your customers to know they have to act as if your employees are imbeciles, BECAUSE THEY ARE.