CCS MedicalReviews of diabetic.com

1. They have my credit card but they were not charging it. In the meantime, they kept telling me I was overdue. 2. Fully paid my account with the credit card on-file. 3. They then erased all my orders. 4. These orders were for medical supplies - life and death situation! 5. I attempted to call/ make a reorder - but they could not find my order! 6. Transferring from the Orders Department to the Accounting Department takes forever. I have been on hold 3x - each for over 30 minutes, their system gave up and got disconnected;

Disgusting service ,, they make excuses they are waiting for prescription when it's on file with them 6 months at a time . And they repeat the excuse every 3 months . They tell you everything is in order ,take your money and then 2 weeks after your order is due at your door and isn't then they make the excuse .

I wish I could rate them a negative star. The company culture is obviously negative if you read employee reviews. Their executive management team is rated C if you look at business ratings. My latest experience actually has negatively impacted my health. I have been a type 1 diabetic for 52 years and use an insulin pump. Humana has foolishly co tea Ted with CCS for the durable supplies for the pump. I called a month ago to reorder and was told that my insurance didn’t work. I called Humana who told me that was wrong. The Ccs rep said they would get their supervisor to look into and get back to me. A week later I call again and insisted on speaking to a supervisor who again said I’ll look into and will get back to you (he was pretty much an idiot as he was going to give me the phone number for COBRA). A month later with no call back and no insulin pump supplies I call back. Am told I’m on a billing hold. Why? No one knows ( or is willing to tell me). I’m told a supervisor will call me back. This is at noon. 4:30 I call back. The billing hold is off and I can order but no one ever bothered to tell me. Nor will anyone give me an explanation, the names of those who failed to call me back or any apology for the fact that despite valid prescriptions, a blue chip PPO insurance policy and the capacity to pay out of pocket that I haven’t been able to get supplies out of this inept organization. Just as a footnote it took me over a year to get a refund of a $1000 overcharge. Makes one suspect cash flow difficulties. Advice is if they go public do not buy their stock.

Telephone wait times are outrageous! Requested callbacks are never received. Recently my supplies have been coming on time but due to the very poor customer service I am looking into another provider.

This company is beyond incompetent I have been trying to get my yearly diabetes supply prescriptions renewed for over a month. Dr said they have faxed it to them over 5 times. I call CCS and every time all that say is “WE ARE WAITING FOR THE NEW PRESCRIPTION FROM THE DR”. I feel like a referee at sports event. Solution: I am returning all my business to Medtronics.

The only way to do anything with Humana, Centerville and CCS Medical would be a massive class action lawsuit that would put them all out of business. Due to them, I've been unable to check my glucose for over a month. What kind of Healthcare provider does this? Testing is the most important thing to managing diabetes. Oh, and I've wasted around 20 hours on the phone trying to resolve this situation in the past month.

Horrible experience! Sent me the wrong insulin supplies. Long wait times to speak to a representative. Not helpful!

My name is KEVIN HEARD My first ORDER with CCS MED was fine I use the FREE STYLE LIBRE 2 14 DAY CENSER the ORDER was FINE the SECOND ORDER was HORRIBLE they SENT the WRONG SENSOR all SIX SENSOR where INCOMPATIBLE with My METER🥴.. I CALLED CCS MEDS CUSTOMER SERVICE they where NO HELP at ALL ! 🤨 RUDE CUSTOMER SERVICE it's THEIR MISTAKE and NOBODY ELSE they MEANING CCS MEDS they have ALL My PAPER WORK that the DOCTORS SENT THEM the CUSTOMER SERVICE LADY was REALLY RUDE She told Me to ( CALL ABBOTT .&. HUNG UP the PHONE this is a SORRY EXCUSE for a MEDICAL COMPANY 😒NO ONE should ORDER from this COMPANY and have to Go THROUGH This ! .. RECEIVING WRONG ORDERS and the ORDER NEVER SHOW UP ON TIME ( IT MEANS YOU can't CHECK YOUR BLOOD SUGAR LEVEL'S UNTILL YOU HOPEFULLY meaning PRAY🙏that YOU get the CORRECT SENSORS.... ( CCS MED'S DESERVES 👎TWO STAR ** if THAT🥴 HORRIBLE CUSTOMER SERVICE that Reflects Badly on the COMPANY👎 CCS MEDS DESERVES...🥴 TWO STARS ** ..... Kevin H... I want to SAY Thank🙂You too ( ABBOTT ) for SAVING the DAY and sending Me a EXPRESS ORDER of the CORRECT SENSOR and FIXING .... .CCS MED'S. Mistake🤨😒