Jeffrey B.
Deceptive sales practice
Really disappointed as this business was referred by my Endocrinologist for my Libre 3 CGM supplies. I just started Medicare on June 1st, 2024 and am not 100% sure of how it all works. I called and spoke to a sales rep at CCS about pricing. I wasn’t sure if my Medicare $240 deductible had been met yet, but he assured my it had. I would have waited to order if not because my doc and hospital covers the deductible. $240 on a fixed income means a lot too me. The sales process went smoothly and I received my 3 months of sensors and reader (required my Medicare in a few days. They had worked out payments with me and I was expecting a next bill of $70. Nope.. I received a bill for $333. Needless to say I was concerned and confused. Called CCS billing support and finally got hold of them after making several attempts with one hour plus hold times. The billing rep said that the sales rep had made a mistake and that I owed the $333 and wouldn’t receive another shipment until paid in full. He said I should have checked with Medicare first about the deductible since they’re not responsible for that. I told him that was deceptive sales practices and I wouldn’t tolerate it. He could have cared less and said it was up to me. I was nice to him since he’s just doing a job. I paid it in full and told him that I would never do business with them again. All he said was that it was my choice and was there anything else. Took payment in full, got my verification number and we hung up. There are other companies that sell these durable goods and I will be moving to another once my Endo sets it up. I should have known this would happen after seeing a majority of reviews are 1 star. Docs should stop referring them and using them as the 3rd party company to fill durable goods. Sad they care less. Oh well. Beware if you use this company!!!