CCS MedicalReviews of diabetic.com

Since I have had to change my diabetic supplier from Medtronics to CCS Medical, getting my necessary supplies has been a nightmare. CCS NEVER takes responsibility for their errors. They blame the drs, the manufacturers, the patient, and whomever else they can throw under the bus. They have an “automated” system for reorders, but it doesn’t work well. I have had to authorize and reauthorize and reauthorize several of the SAME order. I get emails to authorize, texts, and I go to the website. They never tell you they are out of stock unless you spend 30 minutes to an hour on the phone. You always have to call them!i had my pancreas removed, so I have no way of producing insulin. CCS doesn’t inform patients that they (CCS) is out of stock. I authorized and order two weeks ago (3/27/2024), which was supposed to be ahipped on the 4th, then it was the 10th, today is the 17th of April. I was told today that they are out of stock and have no idea when they will be getting more.

CCS are a bunch of morons I ordered a new insulin pump they shipped it with wrong supplies.l called them was told the right ones would be shipped it took a week before shipped so I went almost two weeks with out my new pump. If you don’t have to use them DONT. I will use Medtronic from now on.

Sorry I can't option zero as a rating. If you are in your right mind do not do business with this company. They are unresponsive, will not return money and will tell you that they need more documentation from your doctor. 4 times my doctor has sent them what they wanted. They are risking my life by not sending my supplies.

For second time now son will be without supplies thanks to CCS medical delays. Sent email yesterday expressing concern because already using last sensor, inquiring about the cause of delay and offering to help in any way possible; no response, though there is now an expected ship date—in 11 days!!!

One of the worst companies in the United States. Do your research to see out other dealers of diabetic products, because this is THE BOTTOM OF THE BARREL. I pay my copay or $25.00 for Sensor Libre refills. This month, my balance was $165.00 - but with no explanation of what the larger amount was for. They have no way of looking up your history of payments, they have no details on what charges are for. Just an amount with nothing to show why. Support keeps you on hold forever, only to be told, that billing has to handle that and it's a 45 minute phone wait. If you choose not to wait and have them call you back. THEY DON'T. THEY NEVER RETURN CALLS. I emailed twice and spoke with phone reps twice. Four times, no progress, and today is the cut off to get my diabetic supplies on time. Today I called one final time, and the women gave me the usual billing department nonsense. I refused and said, No, not this run around again. I want a supervisor. She said hold on please. Comes back, and says, please continue to hold. Then she just connects me anyway with the billing department and now I'm on hold for 20 minutes and about to hang up. Obviously, the last person I spoke with didn't want to deal with getting a supervisor or was told "just put him through billing". This is one incompetent company you don't want to deal with. Trust me!

I didn’t even want to leave a star for this company but I had to in order to leave a comment! I’ve NEVER in my life gone through anything like this in all the years I’ve been a diabetic! I wear an insulin pump and get my supplies here.. it took 3 weeks to finally get my supplies shipped..mind you .. I have to change my site every 3 days .. I had to drive an 11/2 to my diabetic doctor to give me three free ones to last me after being told it was put on urgent delivery and I still never received my shipment. I called two and three times a day every day for another week or better for them to tell me so many different things until finally, I had two phones and had my doctor on one end and CCS medical on the other for my doctor to tell them there was no reason or understanding of why my supplies had not been shipped. They said they would take care of it and didn’t until again the next day I had to call and throw another fit which is not something I do and is very humiliating. It was all very humiliating. I cried, I begged and pleaded with them!! It’s not something a patient should have to go through without my Supplies I have to give myself multiple multiple shots a day. I work several jobs A mother of two and a grandmother of three my life is busy and should never have had to gone through anything like this and would not have ever if it wasn’t for CCS medical. I find them a very poor establishment and hope no one else going through CCS medical has to experience this!!!, I am trying very hard to find a different provider that my insurance will cover and never have to deal with CCS medical again!!

Horrible company. I have getting my supplies for over 3 years and it has been a nightmare since. Supplies very frequently late and I go with my pump due to no supplies. I currently do not have a sensor for my pump, and was told a new ordered needed. The last order was 2 months ago. I am a retired nurse and worked for a commercial insurance company and I am lost in this. I have contacted my congressman and will discussing this issue with him. asking why Medicare is contracting with this type of business.

Never, I repeat, never, do business with CCS Medical! My husband has been trying to get his medical supplies since November! I’m talking supplies like infusion sets and reservoirs for his insulin pump! He has had to get emergency supplies from the hospital, from Medtronic’s, a great company, his endocrinologist and even borrowed from others. Andy has been hospitalized three times with ketoacidosis, a life threatening condition for diabetics! CCS is aware of this. His doctor has submitted the requested information multiple times. Andy has made over 20+ phone calls, with wait times of up to two hours. He has been promised return calls, on numerous occasions, and has yet to ever be called back! It is enough! DONOT USE THIS COMPANY! They are incompetent and potentially liable for malfeasance!