DHL is listed under Shipping & Logistics.
DHL (dhl-usa.com) has 345 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Jonathan M.
The purpose of a delivery date is for it to be delivered on that date. How do have the package just sitting in the same city it’s supposed to be delivered? That’s what I chose the express option for. It’s always something with DHL
eric P.
I would have given no stars if I could. DHL is worthless. If you are placing an order from someone who uses DHL for delivery do not place the orders. You probably won’t ever see them. Also forget about customer support. I don’t think they know what that means.
Lee G.
Still can’t reach anybody at this place, they always say they are in a meeting call back in an hour , DHL is ridiculous
Billy B.
Made overseas purchase just prior to Christmas. My first experience with DHL. Overseas transit seemed fast enough, as did state to state transit. Problem(s) began with local delivery. After original email from DHL informing of pending delivery, I signed up for status updates using link they sent. "Out for delivery" status update first appeared 12/30/2022 @ 0924. As this item was a pricey one ($6000) I elected to stay home and wait for it. All day. No delivey no status updates. Tried to "Chat" with their computer but that almost never works with ANY company. Next tried their voice automated assistant, which gave me very little time to enter tracking no. (Aprox 5 sec.) before informing me package was "Out for delivery" this was @ 10pm. Then connected me to customer service which was closed for the weekend. Started Googling to find options( since none were forthcoming from DHL itself, and found they are virtually nonexistent. Sat 12/31/2922, today, status updates began @ 0730 and have continued till present 4:30 pm. 31 hrs and counting waiting on this delivery which I can't even be certain of its exact whereabouts. I had to give a 1 star rating to write this review. Only time will tell if even that is deserved
Bobby W.
Quite possibly the worst carrier service on the planet. Crappy updates, slow ship times, and customer service is all but non existent.
Laurent P.
I have been waiting for a package from Japan. It took 1 day to go from Tokyo to Cincinnati, and it has not moved since. It has been seating in their Cincinnati hub for 4 days already and it not moving. This is unacceptable especially since I paid their highest fee to get it in 4 days. I will never use DHL ever again.
Linda S.
Trustpilot you should get a another star with a negative behind it. This company is so horrible. I dont know why The Attorney General has not closed them down. I hated to give them one star. I have had a package sitting some were since November 16, 2022. With the same complaint. Always going to get delivered the next day. The package never comes. This company collected a Duty Tax Also. How can they collect government money then never deliver the package. My package was valued at over 1100.00 Dollars. 11-30-22 Tomorrow never comes. This was located in Missouri at Their Hazelwood location.
J R.
These delivery drivers are lazy, incompetent, and unreliable. DHL will provide a delivery date and time, and then the drivers will just call it a day near the end of their shift, and head back to the warehouse with undelivered packages, and then deliver them a day or two later, whenever they finally get around to it. This is after paying for “express service”. This company is a joke. Note all the 1 star reviews. Unfortunately there are no other available shippers for overseas.
