DHLReviews of dhl-usa.com

My husband ordered a grill off eBay. It was supposed to be here ( AR) by Sept 28ish. We'll today is November 1st so not here. In investigating the order on eBay it was shipped though this company & Wes delivered to Brooklyn, NY it was even signed for by someone with another name. Customer service is HORRIBLE , no help. I couldn't talk to a real person & all they said was they couldn't find the order & we had to contact the seller. Even after I explained that it was sent from China & there was no contact info except a na.e that was only a bunch of random letters. The were not only unhelpful but rude. No One should ever use this company. Granted my husband should have looked & seen it was originating in China, but it was delivered & signed for to the WRONG state. NY is a long way from AR. It's like they delivered it next door & since it had to be signed for the delivery person should have seen it was the wrong addressed & a on the wrong side of the country. I wish I could give it a negative 5 but that was not an option.

I needed to get in touch with CS I wasn’t even able to write to them everything is answered by a computer and if you call them no one answers. They should think how unfriendly and extremely inefficient is this service.

DHL NEEDS TO GO! They are useless! Ordered from the white company 8/9 and they ship my package out through DHL. Package ends up being lost and the company sends a replacement 9/6 expected to arrive in 3-5 days. Received the replacement today 9/20 and items inside are broken. The package was obviously handled very poorly. When I inquire with DHL about the lost package they tell me I’ll have to contact the merchant about the issue. Like, what does the merchant have to do with anything after they hand over the responsibility to DHL? F you guys.

Extremely bad .No one should trust this company . Stuffs are polite speaking but a soy no help . We are forced to pay more than $900 as custom fee for a package cost 100 dollars hardly but important to us as the stuff wrote it is dutiable and my husband did not notice it .some stuffs even misbehaved with us . Never had an experience like it .

They never deliver when they say. Envelop seat in a location for 2 days and no updates in the tracking? How could this be. There is no one to move it forward and you have to wait until some body finds it. They sent my envelop to Jamaica instead of the US and nobody knew until I raised the claim. Not good and they are getting worse. Will change to FedEx. And they will run out of business if they don’t fix the logistics. And don’t blame on anyone but the bad management.

They lost my courier with important documents.

This is the worst company if you can call it a company that exists in the whole world, please do not send packages by mistake. The worst experience I have had with DHL, I sent a package out of the country and insured it with the highest amount they offer, after 2 months of the package not arriving, I return to the company located in Raleigh North Carolina, and according to me The person in charge of the care informs that the case of that package was closed because my family never showed up. Everything was a total lie and very suspicious, this same company charged my family member even more money supposedly for the time that they had the confiscated package. I called customer service requesting they return the package here to the United States and the answer was that unfortunately they could not do anything, finally after 4 months they decided to give me the package. I went to the manager of this office and he told me that he recommended that I go to my bank to get the money I had paid back. I feel that there is a lot of abuse by DHL with human beings and with their rights, I think that it should not operate in the market anymore. How sad. They are super decentralized and nobody answers you, the staff is trained just for what they want. This is an alert for all people DO NOT USE THESE SERVICES. I'm sorry I didn't check the reviews before this company will take my money.

Don’t ever send anything with this people. Awful customer service and too much delay.