DHLReviews of dhl-usa.com

We ordered several products from Apple and keep getting texts that DHL says they tried to deliver to our business. Yet, we have three surveillance cameras that record 24/7 video and no delivery attempt! I had an employee wait till after 9 pm as DHL's last text said they tried to deliver after 8 pm on the previous day. Then we remembered to check the video, and there was NO attempt to deliver! This is frustrating as the contents are over $10,000 in computers we purchased. DHL is a joke. This has been going on for days. I am shocked Apple would use such a sub-par shipping service.

This is utter bullsh** . i had corriers from INDIA twice , both the corriers where delivered to another location . thic corrier service is utter bullsh** and the delivery drivers are those who dont even dont know how to read and write .

DHL US is terrible..In customer service support,they have VERY RUDE AND UNPROFESSIONAL STAFFS...Even if your items are worth a million dollars they don't care... DHL US, don't care about the urgency of your items but will ensure they collect the exact amount for delivery and deliver whenever!!! If ever you are sending any item...Dont ever consent to delivery without signature...

I would give zero stars if I could. The worst delivery company ever. Worthless app. Finally got through to live agent on customer service. Delivery first delayed, then on hold. Agent requested that I agree to check off release of DHL from liability for damage or theft due to my request for change of delivery instructions. I MADE NO CHANGE TO DELIVERY INSTRUCTIONS!!! I refused and the agent immediately backed down. Either a scam to cover up damage or a complete clown show. Meanwhile, still waiting for a delivery date.

I honestly don’t know why anyone would choose DHL as a shipping partner. The tracking information is jgarbage, the shipping time to customers is extremely slow and they do not communicate. Cheap is not always a good idea.

This company is broken. No response to multiple emails. impenetrable digitized ‘customer service’ tools. The chat was so useless it was almost funny. I should have taken a screen shot. When I finally did get to a human, he demanded to know who gave me the number (it was from my 3rd attempt at the chat) and told me I had the wrong department. ‘What do you expect me to do, I don’t know any of those people’. He gave me another email address which I added to the four that were already not responding, and re sent a request to simply respond. Nothing. My shipment sits in their Miami warehouse, having missed a consolidation for the Caribbean. My, and my freight forwarders’ multiple emails remain unanswered. Who pays for the extra costs? I suppose I should be happy to simply get my stuff safely out of DHL’s hands. This remains to be seen, and I’m concerned. Wish me luck. Nobody needs this hassle.

For 1 week they kept telling us we will get back to you within a few hours. Shipment has been sitting in their warehouse for 10 days and still hasn't been delivered.

I wish i can give them 0 review pathetic service i have ever gone through when i track my parcel it always say arrived at this destination and when i call them they say its not their yet then who the heck they updating over there,such an headache. I dont know why they give estimate time if it takes week later than that i told them this parcel is timely sensitive they gave mệ estimate time and it never arrived .. i m so done with them never ever in my life trusting DHL . Worst company ever.