DHLReviews of dhl-usa.com

Lost my package

This is the second time my package was not delivered by DHL - gone with the wind.No one responds to your emails or calls.Yesterday they said my package was signed for by an ineligible.No name was provided the worst part, the delivery address read Dallas Tx anywhere can be Dallas tx plus I stated my address correctly and completely yet they are bold enough to write it was to delivered to Dallas tx.Shame on you DHL, you guys have no morals or value, how is it that you are still operating?Don't you know people use their money to buy things that are being shipped through your miserable service?Why are you guys just lawless?You claim to deliver goods & services but all you ever really deliver are lies and imaginary packages!!!!

We switched to using UPS over DHL. In the past two years, DHL has lost two very important large package shipments from Hack Engineering in the UK to Beisan Systems LLC in Raleigh, NC. These are large heavy package and very important to our business. We are not able to manufacture these parts, only refurbish existing units which makes them even more important. DHL has not recovered the packages or made any compensations for their inability to perform the ONLY service they provide, shipping and delivery. It has been very disappointing and frustrating to the point where we have switched to using UPS exclusively for international shipping The latest lost package tracking number is AWB 7814576862 and we worked with multiple DHL recovery specialist to no avail.

If I could put 0 stars I would of ,they made out they attempted my parcel what was lies .no one tries to deliver my parcel today as I was home all morning .and even if they did they should of least left a card, I'm so angry that they can lie like this ,this item I was expecting today is for a wedding tomoorw .I've tried to contact DHL and its completely useless ,this driver obviously did foul play and its disgusting service.

So unprofessional the customer service I was talking to he was literally singing and can’t find my account number very rude

I shipped 8 boxes from the U.K. to the US with DHL and every single one arrived damaged. Some of the boxes were so damaged that items had fallen out even though we had used heavy duty boxes and generous amounts of tape to hold them together. I reached out to DHL to let them know about the damage as well as the poor experience I had with the delivery driver and while they claimed to have opened a case to look into it I have never heard back and when I contact them they tell me to keep waiting.

They are awful - literally the worst service I’ve ever had. Was meant to get travel docs on a specific day to allow me to travel home 2 days later from the US. Didn’t turn up, was closed all weekend and resulted in me missing flights and costing me money on another nights stay and new flights. Their customer service was useless, constant mixed messaging and couldn’t even give me any certainty despite their mistake. The complaints procedure is also a joke; you get an apology and a review but no repayment for the significant costs incurred or the stress / inconvenience as they take no responsibility for it. They really are a terrible terrible company.

DHL lost my package and marked the delivery completed. They won't do anything about it, neither will the manufacturer. 200 dollars of equipment lost to the ether. Very sad. Avoid this company.