DHLReviews of dhl-usa.com

I bought an item online for $35 plus $15 shipping. I WILL NOT EVER be buying anything again from any business who uses DHL Express. It was to be here by Christmas. For 10 days it has sat overseas with no tracking, order or info updated. This was my first and last time for this company.

They refuse to deliver my express package 24 hours after the inclement weather had passed. Then comes the weekend, and then they will 'try' for Monday+. I understand, snow is scary for some, but they also refused to be picked up in person. This was my first order with them and most certainly the last.

Absolutely the worst shipping company on the planet. When I see DHL as the shipper I automatically know (1) at best my package will be late, at worst it won't arrive at all (2) I'll be able to track the package only up to when DHL picks it up, after that the technology is too advanced for DHL to use (3) never, ever, under any circumstance do business with the company that chose DHL as their shipping partner again.

When I received the tracking information for a shipment from a vendor, I noticed that the house number in the shipping address was incorrect. I contacted the vendor, who told me that they were unsuccessful, and that I would have to contact DHL. Not finding a phone number on DHLS's web site even in the customer service page, I sent an e-mail from that page. After receiving no response, I used Google to find the DHL customer service number, and got to speak with someone... who said that only the vendor could get the house number on the shipping address changed. I still have not received a response to the e-mail I sent, and I am only getting a runaround here. Unacceptable.

The service was not so good and zero response from the customer service

If I could give no stairs I would. Simply DHL not fit for purpose. It should be mandatory for companies to disclose which delivery companies they use, so customers can make an informed decision as if they want to place an order. DHL website not operating, so unable to track delivery. Rang DHL, said they read my postcode wrong so parcel sitting at depot !!

This company is terrible, i've been waiting days or my delivery and it was suppose to be here today! The delivery man came by and didnt even knock on my door and let a sorry we missed you notice! So I called my local DHL and it took 7 minutes for someone to pick up as soon as the lady picked up she asked for my name and then said " **** Can I put you on hold for a sec? " i said yes and the lady left me sitting or 29 minutes so I then hung up and called the DHL support and they picked up and said they will try to get my guy to come back but he wont come back. I then made a live chat and the lady hasnt texted back in 13 minutes so im assuming its a fake live chat! Avoid DHL with all you can.

Ordered from Amazon Japan. 12 of the 18 items in my order made it to me but for some reason DHL “repacked” the box and the other six items disappeared. After weeks of waiting, they still have no idea where they are or if they will ever be delivered. They were large but expensive items so it’s especially suspicious that they are permanently missing. I would never choose DHL and it’s unfortunate that Amazon uses them so often.