DHLReviews of dhl-usa.com

-0 if I could rate this company.. I paid approximately $70 for delivery service from the Dominican Republic to NYC.. my package only contained a college journal of 30 pages, which I had to submit online since I’m enrolled virtually. It’s been 2 weeks now, and no package.. I missed my deadline to submit. Needless to say, when I called for my package, they had the audacity to tell me, my envelop is currently being held by customs. I asked why (since it’s only 30 pages) and they couldn’t explain, in fact, the customer service rep, stated my envelope was the only one in the freight that was stopped by customs (what an explanation).. package is still sitting in Cincinnati OH…New York has and excellent federal Custom warehouse to sort anything, why the hell is my package in Ohio eff this company… in addition, the representative states they don’t have a corporate number I can call, at least to her 7 year knowledge

This shipper is without question the WORST ON THE PLANET! Never an on-time delivery. Lost packages. contact impossible. Things with this company could not be worse. And the same incompetent people continue to run a disgraceful horrible shipping company. I did not select this company to ship my item, the seller did. Sadly, I had no choice in selection of shipper, because had I a choice, DHL would not be used, EVER!

Consistently bad at doing their job which is to deliver packages. I have not choice when it comes to selecting my shipping carrier because among them DHL is the worst. Ranking :1-UPS 2-USPS 3-Fedex 4-DHL. The new logic DHL is applying. It's best to wait until the deadline to deliver a parcel. Indeed, DHL is now withholding packages even if they are in your delivery area until the hit the arbitrary delivery date they have established when your parcel left origin. They will even deliver a day after that arbitrary date while they could deliver sooner. @DHL, delivering sooner is a good thing that customers like and prefer.

I will NEVER LET COMPANIES I PURCHASE FROM TO USE DHL AGAIN. I have always waited an extra amount of time receiving my products when companies use them. I am currently waiting 2 weeks for a product that if shipped using another carrier would be here in three days.

If I could give a negative rating i would, delivery is slow and NEVER on time, all you get is excuses...Customer service is HORRIBLE and combative, I mean WHAT Customer service person gets in a combative argument with the customer !!! I will Never use them to ship, and HATE when i see a vendor I have bought from uses them for shipping....I don't know how this company is still in business

Too bad there’s not a zero star option. I used to use DHL for importing shipments from Europe. Without exception, packages were delayed, tracking information was useless, and when you could talk to a person, they were not especially helpful. I stopped using them, but some suppliers do, and the experience has been the same. They are appallingly bad. In the current instance duties were owed. That’s fine. I paid them, snd the customer service rep said the hold had been lifted and the package would be delivered the next business day. It wasn’t.

DHL delivered my package to WRONG address. Upon inquiry I had to wait two weeks for their so-called retrieval of package before I could request refund or redelivery from the merchant. The residents repeatedly denied receipt of merchandise (of course) even though there was a signature for package. There was no reason for misdelivery except carelessness on the part of the driver for not paying attention to what they were doing and then not taking responsibility for the mistake. Will not use this service again and will always check with merchant as to which courier they use in the future. Very disappointed in the handling of this issue as it left me, the customer, hanging with the drawn out process of contacting the merchant, reporting the loss and waiting for the reimbursement after the merchant verifies information with DHL and I am out of the money and merchandise in the meantime and DHL refers to this process as their "resolution."

I would give zero stars if I could. They delivered my package to the wrong address, even took a picture of a door with the wrong number on it as the "proof" of delivery. I called them to open an investigation and they closed it the next day in their favor saying their GPS shows they were at the right address. I'm sure they passed my house on the way to the wrong house, doesn't mean they delivered to the right address. I then went through the seller and DHL told them they retrieved and delivered it to me (they didn't). Pathetic excuse for a delivery company. I'll never knowingly shop anywhere that uses them ever again.