DHLReviews of dhl-usa.com

It doesn’t even deserve 1 Star. They just don’t seem to care. Their tracking website doesn’t update, their live chat couldn’t give a crap to the point where the live chat representative that I was talking to just logged off. Pretty much a “ don’t care “ attitude. They just cost me $9000 because of their incompetence. DHL, UPS and FedEx are useless. I can’t wcrapait until Amazon can do what they do and put the whole lot of them out of business

I am truly disappointed and beyond dissatisfied with the delivery service for DHL. My son ordered an expensive pair of shoes for my birthday, and we received a text saying the package had been delivered, but the package never arrived to our doorstep! There was no picture to prove the driver left the package at our doorstep, just the GPS reading from the truck confirming the driver was at the correct building; however, there are several other tenants with different units in each building, and I've never had any isses with any other deliver service (that actually proves the package was delivered because they send you a picture) in the 8 years we've lived here. I sent a DHL customer inquiry ticket request to speak to someone about the missing package, but they closed the case because the GPS confirmed the driver arrived at the correct building. That is so NOT PROOF of delivery! So now, my son is out over $200 on a pair of shoes for his mother's birthday gift that she never received. Why ask for an address, if you are not going to pay close attention to the address and leave a damn picture of the doorstep of where the package was delivered because it damn sure was NOT the correct one! Always use the required signature for DHL deliveries or you will be sorry like we are!!!

Freakin' Terrible! Worst shipping company in the USA. They routinely lose packages, tracking system is awful, take them 2 to 3 times as long for shipments to arrive no matter what shipping method you choose. Example: It took almost two days for a package to go from California to Ohio. Not terrible BUT the city in Ohio is 20 miles from the destination and it took them more than a week to deliver it from there. Tracking said it was in transit the entire time, no updates at all until after it was delivered. So, 9 days to get an "expedited" package from California to a destination in Ohio.

DHL was awarded as the no. 1 service worker in the World. I wonder Why? My packacge arrived at Austin facility last October 18, 2021 and on that same day my package gone or lost. No proof of delivery and they don't even know who is the person or driver doing the delivery. They cannot provide any details or info of thier own employee. After 2 days they send the picture to prove that the parcel was delivered at my door but it's just a picture of door but no pictures of parcel. And so disappointing because the picture of the door they sent is not mine. There's something going on not right. Is this what they say DHL become no 1.. In what reason..! Number 1 in parcels lost and gone by the wind. We have to spread to the world about what is going on with DHL . Never let anybody be a victim too in losing thier parcels. Especially those parcels coming from the merchant outside US😪😒😪😒😪 DHL what happen to your service now. Where is the safety of our parcels. So angry about this now. Lets spread and share this guys Let the world know whats going on now. It is not safe anymore using DHL😬😬😬😬

Customer service does not exist in America for this Company. If you have a package that goes lost you will get a generic email for five days in a row and then they will quit looking for it as if they ever started. They must have a sideline making money off of the good that they steal. Extremely disappointed is an understatement -150 stars would be what I would write them.

dhl SHOULDN'T BE ALLOWED TO EXIST.

If I could give '0' stars as a rating, I would. We used order a lot of items from the U.K. and have recently stopped because of DHL's consistently poor service, especially at their Cincinnati hub. Packages get lost there regularly during the 'customs clearance' phase. Reaching a competent human on the phone is difficult at best and when we have, the outcome has never been positive. We end up having to spend hours with the business (that sent the package via DHL) to get a refund for goods not received. We now refuse to order from any business that uses DHL.

My family sent a package from South East Asia to Dallas. It went through Hongkong - Cincinnati- Miami - Houston - Dallas. The package stop moving on the weekend. Once the package arrived in Dallas, they wanted me to update the address since now they said they can't send to PO BOX ( The DHL office in the sender city didn't say anything about sending to PO BOX) I change the address to my home address and called the customer service asking if they could expedite the delivery. Since the package is already in Dallas. Instead of waiting another 3 days as they estimated. The DHL representative flat out denied my request without hearing my reason and blaming me for the problem with the address. It likes I was speaking to a poor trained employee who doesn't even conceal he hates his job. I asked to speak with his supervisor. He said his supervisor will call me back in 90 minutes. But they never called back. Worst costumer service. Worst shipping company. I wish I could give zero star.