DHLReviews of dhl-usa.com

USA Service is terrible. Only use UPS or FedEx in the USA. DHL doesn't work on weekends, 'express' packages just sit around. Also, updating the address on the shipping app doesn't work either, they still delivered a very pricey 'signature required' package by dropping it at a vacant house on the doorstep without a signature. I cringe when I see someone used DHL to send me something. They should just roll up shop and leave USA delivery - stick to EU and Asia where they actually function.

I wish I saw these review sooner, now here I am angrily writing this review, be aware that when you send to the Caribbean, whoever you send it to will go through hell to get the package , you will have to pay taxes, again, and receiver will need to pay dhl again for service you already paid when you send it. They will give you the run around. Avoid this company like the virus. Stay away you have been warned.

Terrible shipping company. The delivery guy goes inside my building and can't find my apartment and supposedly tried to deliver twice. When I mean tried he tried to deliver to the wrong apartment either that or he just went in the building and back out. I saw him arrived to the front of my building. Is obvious he didn't come to my apartment since he didn't leave a notice on the door. And their customer service is even worse trying to make it look like I wasn't home when I've been waiting all morning. There should be an minus rating cause DHL deserves a -5 star. So basically their driver lied and customer service don't even care so if I get the package then it will be a day late. That's a big if. If you want to save yourself some headaches avoid them.

Wish I could leave ZERO STARS. How does this company function? Spoke to 4 different representatives about generating a quote to ship from Europe to the U.S., each time I was directed to their website where it's impossible to generate a quote without a business account or without paying upfront. Why would I pay upfront before I know the cost? When I called back for further assistance the representative listened to my issue then hung up on me. I then found a number for their "business clients" where I was greeted by a recording saying no one could take my call due to a meeting and to try back in an hour.

Can I give negative rating? This company does not even deserve zero stars. Non existent customer service. I wonder how they are still in business. The worst I have ever dealt with. I had to pay customs 150$ because of the fool at DHL who said they will take care of the package when they did absolutely nothing. I had to go through this stupid excuse for a delivery company again and have been trying to get in touch with an actual human being for the past five hours. Every single thing that works for the company is a fricking robot. I am so fed up I don't even want the package anymore. Stay away from this so called delivery service. The only thing they deliver is BS.

its terrible service i dont recive my package i pay more for rush and dont give me in time. the driver rafael put the package in diferent place don use the service

Honestly, a trash company at its finest. Customer service is terrible. You can’t find the phone number to the customer service line you want, they don’t respond to email inquiries even though they have forms, and they don’t resolve any issues. They just tell you to deal with it on your own with the vendor.

I believe that this is the slowest delivery system in the world! I firmly believe that I could walk and get my package sooner than they can deliver!