DHLReviews of dhl-usa.com

Bad company don’t use them.

They delivered my package to not just the wrong address, but the wrong city then lied to me about it and refused to fix their screw up. I just happened to find an email with the wrong address on it and drove 2 1/2 hours round trip to that house to retrieve it. Fortunately, it was a nice young man that happened to keep it and gave it to me. They claimed that “I” went online & changed the delivery address or someone hacked my DHL account and changed it. I didn’t change it and I don’t have a DHL account. I might have believed them if it turned out to be an empty house & the package was stolen from there, but that wasn’t the case. After I received the package, I saw there was a new DHL label on it. I peeled it off to find my actual address on the original label & someone at their company changed it intentionally. When I first called to complain, all they had to do was send the driver to get it from the wrong address and redeliver it to me; but they couldn’t be bothered to fix their own incompetence, much less apologize. This is a horrible place to deal with and hope I never have the misfortune of having something shipped & delivered through them again.

Skye Footwear contracted with DHL to deliver my order. DHL delivered it to the wrong address. They sent me a photo they called “proof of delivery” which showed my package on someone else’s porch. I contacted the vendor, who contacted DHL. DHL told the vendor they had retrieved my package from the wrong address and delivered it to me They did not. They lied to the vendor. Fortunately, Skye Footwear is doing the right thing: They refunded my order and are sending me a complimentary pair of the shoes I wanted. Hopefully this time the vendor is not using DHL for delivery! It’s been several months since I placed the order!

I give this company a 0 star, not 1. The customer service is so rude and spoke awful English. And, hang up as soon as they can.

DHL Portland Staff are so, so rude and just simply hang up on you and are not willing to assist at all. I had a an order from Banggood, but Bangood had put the incorrect street house number so DHL did not manage to deliver. When I phoned them and emailed them They would not help me correct the address so that my order could be delivered from Portland DHL to Medford When Explaining to them my order issue the services agent just simply hung up on me.

I was hired by a third party company to be labeled as a DHL drivers, yeah pay is great .but the harrassment is horrible by the men that worked with me, coming on to me, and telling boss I was racist....just to get me fired, due to a third party involved in ganggstalking tactics....don't work here it's not that great people are jerks!!!

This is the worst company to deal with. Worst customer service. Delivered my package with NO signature which was required to the WRONG address which they proceeded to send me a picture of. I have tried to call and resolve the issue for the past 6 days now with no resolution. I will NEVER use this company again.

I sent a Mobile Phone from Eu to the US and i did not insure it and the package was apparently stolen by one of the employees in the warehouse I will never again use them. Shame on you