DeWaltReviews of dewalt.com

I tried contacting Dewalt re my drill wont change torque speeds and a girl gave me a Mississauga number to call. Called it and the girl said she shouldnt have given me this number theyre too busy to talk to me. They are all out back fixing tools. She put me on hold for 10 minutes then the phone went dead. Dewalt is terrible.

Ellende begon een half jaar geleden met het aanmelden van een aantal actie producten en aanvraag voor de gratis power stac accu. Dit heeft aan tijd meer gekost dan al die machine's bij elkaar gekost hebben. Nummers kloppen of niet compleet en mocht het uiteindelijk toch lukken met hulp van een medewerker dan krijg je bericht dat het nog drie maanden gaat duren. Oke prima. Dan blijkt er een probleem met de draairichting van de schroef machine en wil hem voor reparatie aanbieden. Aangemeld bij de walth maar niet bij toolmax waar ik hem had gekocht. Jammer joh! Blijkt onmogelijk want geen enkele winkel of walth dealer neemt hem aan. Goed de bale van de walth

I purchased dewalt battery operated 6 1/2 inch 20v circular saw discovered it did not come with the rip fence and told it was a special order so I order it part #dw3278 got it today…it doesn’t fit the saw I purchased! Very aggravating!! So now I am stuck with a saw that I cannot get a rip fence for!

Have a DWS780 saw and cutline LED died (seems common). Contacted Dewalt and they confirmed it was a warranty issue (saw is practically unused, mfg a year ago). Rep said (lied) that unfortunately they don't have the replacement part (power circuit board) so nothing they could do. Said they would just send it if they had it.... Well, the part is available, in-stock for immediate purchase. I pointed this out to the customer care guy....and they completely stopped responding. Sent multiple follow up mails...they refuse to respond.

I bought a DCD471B v1 angle drill and 60 Flexvolt battery on August 5th 2023 from Home Depot at a cost of $579. I would appreciate DeWalt posting a QR code or link on packaging or on product information about how to release bits and other implements in the QR chuck. I spent two days trying to free an auger when all I had to do was pull the lower knurled collar towards the tool. This also stymied the Home Depot rental personnel as they couldn't free the auger as well and suggested I put in an RMA with DeWalt. If you don't work with these tools on a regular basis you may be led to sending in a tool for service when all that was needed was some proper instructions on the operation.

Inmiddels een half jaar geleden contact opgenomen met Dewalt mbt tot een prijs welke ik gewonnen had op de officiële dewalt website. De servicedesk is enorm langzaam en lost het probleem niet op.

I have been using many Dewalt Products for 5 years. Tools are very good! CUSTOMER BEWARE! Dewalt batteries will only last 2-4 years. I have 5 batteries go bad, and only been able to replace one because it was within in the 3 year period. Latest was the 20volt battery for my self propelled lawnmower. Customer Rep Ivan took my report and said he would replace it for free. When he went to write it up, came back and said they were all out. He also told me that his supervisor would not replace it being out of the 3 year warranty. I ask to speak to his supervisor to no avail. This battery cost $265.00 new. This left me totally disgusted after Ivan all ready guaranteed me a free replacement.

Trying to get a replacement battery for one that died in less than a year. I have had a frustrating time getting a response or be able to contact to anyone. After reading other people's experiences with the same problems, I have to agree this company does not value it's customers who buy their tools. I have many Dewalt tools but I am ready to change brands. Shocking what a terrible customer protocol they have.