DeWaltReviews of dewalt.com

Condescending, unwilling to listen, they already know everything. I was trying to make a suggestion to improve a product. She told me to watch u tube because I don't know how to use their shop vac.

great tools, terrible website(s).. Next time don't get the carpenter to make your website for you...

I am not sure how this company continues to stay in business. Bought their skill saw and it broke within a year. Worst customer service. NEVER BUY DEWALT AGAIN. Cannot get this saw replaced with any of the retailers. I remember I had an issue with Milwaukee power tool, and they took care of me in one day by sending me a shipping label to send them none working tool, and they sent me brand new one that same day. DEWALT - NEVER AGAIN. I rather overpay a little and get best quality product from any other brand.

Absolutely appalling! I sent my drill back ( which was faulty) not long had it. In its original box which was in pristine condition. They sent it back dirty, and put the return label which was 8x4” on the back of my box instead of the outside return box which has ripped off all my item labels ie model number etc. after sending them an email regarding this with photos , they simple said they won’t send a new box just because it’s dirty and the labels have come off. ! I expect to get my property back EXACTLY how I sent it. I keep my tools clean and well maintained, they are fit home not a construction site. But you’d think that’s were it just came back from.

Warranty claim. Impossible. 12 days waiting on an open ticket. 10 emails unanswered. Opened a new ticket regarding the old ticket; simply closed and marked resolved. WTH is happening with B&D. Sent another email to their corporate office; result more of the same....no response. After buying thousands of dollars of Dewalt tools I am finished. Posting this to Amazon next.

Nice to see that Dewalt has joined all the others in the selling power tools with no batteries scam. Nothing more than gouging the customer out of more money. No more Dewalt, Kobalt, Milwaukee or any other name brand that does not include a battery and charger. It's really simple. Include the battery and charger and the customer will see it and know they are paying it and glad the kit(s) are ready to go once you hit the job site. Alot of Chinese knock off models out there that include those items and hey, if American brands are not going to take care of the customer properly, my money will be going across the ocean.

This company has to have the worst contact service ever. I'm almost ready to buy Chinese. What is wrong with these american companies? Too big to fail?

Bought a 6500 w portable generator. Ran fine for 9 hours. When it was time to refuel the generator would not run for more than a minute or 2 at a time. never could get it to run normal. put in for a call back many times. Never got one. Finally when I complained to home depot where I bought it they contacted dewalt and the dewalt guy tried to tell me in the instructions you should never let the generator stop with a load, that it could damage the house or generator. Warranty does not address the scenario. In any event I won't ever buy any dewalt product because of their crappy customer support and the fact I can't trust the product.