DeWalt is an American worldwide brand of power tools and hand tools for the construction, manufacturing and woodworking industries.
DeWalt (dewalt.com) has 337 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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elizabeth
An absolute shocker of a company, a warranty that isnt worth the name , i sent a mitre saw back for repair it was returned without being repaired but now had a damaged saw blade which looked to have been bent with pliers, i sent it back again, once more it was returned in worse condition than they received it with the nut on the pivot having been tightened up so much it couldn't pivot and the key for changing the blade was missing . Disgusting company
Aart
Ook ik ben een slachtoffer van de gratis accu. Erop vertrouwende dat de gratis accu binnen 8 weken zou komen vast een multitool zonder accu, ik moet nu dus tot oktober wachten en zolang constant accu’s wisselen.
John S.
I purchased a 12 ah battery on ebay brand new, it lasted approximately a year, when I contacted dewalt customer service I was told ebay was not an authorized dealer and was not covered, however I was told I would be given a complementary battery and I never received it, when I inquired about it I was told I would have go back through ebay several months later. I have purchased many batteries and tools from from dewalt. DAMN POOR CUSTOMER SERVICE AND I WON'T BE PURCHASING ANYMORE, DO YOURSELF A FAVOR AND BUY A DIFFERENT BRAND
Robert M.
I have called the Service Center FIVE times, on different days, asking for help selecting tools. I owe DeWalt tools, but it seems I'll have to change to something else with a company that values service and customers.
Rene en Carin G.
9 Weken wachten op een GRATIS accu. Wegens succes kan het nog tot eind oktober duren. Machine kan je niet gebruiken en de garantie is ook al ingegaan. O ja. Staat uiteraard in de kleine lettertjes krijg je te horen..
De G.
Waardeloze accu actie. In mei machines met gratis accu’s gekocht. Eind juli nog niets binnen. Nu bericht dat het oktober wordt. Dus 5(!) maanden wachten is tot ze doen wat ze beloven. Inmiddels heb ik hun rommel niet meer nodig. Heb machines met 220volt snoer gebruikt. Binnendienst houdt zich van de domme. De zaak gaat naar de rechtsbijstand KOOP HET NIET !!!! Oplichters
JW
Bar slecht, nul sterren. 7 machines gekocht voor mijn werk met de belofte van een gratis accu bij iedere machine. Toen bleek het acht!! weken te duren, ok, kan gebeuren... maar die acht weken zijn nu voorbij en nu krijg ik vandaag een mailtje dat ik ze pas in Oktober krijg. Daarop heb ik geantwoord dat dat echt niet kan en ik kreeg als reactie dezelfde standaard email terug. Ik breng alles na de vakantie terug maar de leverancier en ik stap over op Makita. Waardeloos dit.
AA - C.
Having bought 2 Dewalt tools on different days this week WHICH ARE PROBABLY VERY GOOD, I tried to avail myself of the extended 3 year warranty. What a palaver. The badges holding the data are inconsistent non-informative and do not ahem all the required information. Process should be simple. Enter Product code, serial number and date of manufacture. The product code on labels of my tools do not FULLY match any of the products listed on registration web page. There are other numbers on the "label" none of which suggest they are the serial number. One tool has the right quoted format for a date, difficult to see, NOT on the label but cast in the plastic. However I would not recognise it (2024 15-47), as a date without having to search the web for information. The other tool doesn't even have a visible date number! No idea whether the information I have provided is accurate or adequate or whether my warranty has been allocated. Registering for the warranty could not be more difficult!!
