DestinationWeddingsReviews of destinationweddings.com

A family member planned a destination wedding for 12/12/2020 so I booked a trip to attend with the group. Latrice was our "destination wedding planner" (and I use that term very lightly) I paid for travelers insurance and my trip on time. I was told on 12/7/2020 that I was exposed to COVID and had to self quarantine. I called the travel agent immediately and let her know that I will have to cancel my trip. I was told that I would receive a refund for my trip (minus the traveler's insurance) in 60 days. I informed her on 2/5/21 that I had not yet received the refund. She did not messaged me back until on 02/12 stating that she would check with accounting. I did not hear from her, so I emailed on 2/19 to check status again. No answer. I messaged her again on 2/24/21. She responded back on 2/26 stating that she looked into it and that it showed pending which was not much help but..ok. On 3/1 she stated that if I did not receive a refund by 3/3/21 to let her know. Of course I did not receive it on that day so I messaged her on 3/3 (around 2 pm) to let her know. I did not get a response so I messaged her again on, 3/9. No response. And again on 3/25 to let her know that I did not receive it. I HAVE YET TO RECEIVE A STATUS UPDATE OR MY REFUND. I have also left a voicemail message at 617-459-5070 and have yet to receive a call back. At this point I am frustrated and not sure what else to do. Not only am I out 700.00 but I didnt even get to experience the moment with my family.

Misleading, money-hungry, poor communication, non-existent customer service could be fittingly listed under Destination Weddings' “Why Choose Us” tab. Do yourself a favor, learn from our mistake and nightmare experiences, and book directly through your desired resort. Our resort offers free cancellations with a full refund up to 24 hours before your arrival date because they understand we are amid a pandemic. Contrarily, Destination Weddings is offering a TRAVEL VOUCHER for guests who purchased the "Cancel-For-Any-Reason" Insurance (CFAR) – what a deceptive name. Btw, our wedding was booked BEFORE Covid. I’ve read multiple Destination Weddings’ replies to negative reviewers that the “resort will not issue a refund to the guest,” therefore, they can't. Well, what’s the excuse now, Destination Weddings? Our resort offers refunds, and more importantly, 99% of our guests have travel insurance. Unbeknownst to us, Destination Weddings goes through ANOTHER travel operator to book the rooms – FYI, you are not just dealing with a 3rd-party vendor (DW) but also a 4th-party vendor who is just as inflexible, slow to respond, and references misleading information in an effort to keep your hundreds and thousands of dollars should you need to "cancel for any reason." I would love to be forwarded the receipts of you “advocating on my behalf” to the “supplier” to help get my guests their money back, Destination Weddings - not copying and pasting part messages from an enigmatic 4th-party vendor to indicate your hands are tied. One of my intended guests who contracted Covid is currently in the hospital relearning to walk and talk, but even they should have woken up from sedation and a VENTILATOR to cancel 60 days before the wedding (for a refund) despite having the "cancel-for-any-reason" insurance??? I booked with DW in early 2019 (pre-Covid) based on the false hope listed on their site about making our travel plans “easy and stress-free” – absolute turmoil and a hellish nightmare would be more accurate descriptors. We initially decided to move forward with our Feb 2021 wedding despite the rampant Covid cases in Cancun. However, travel restrictions effective Jan 26, announced on Jan 12, completely changed our guests’ outlook on traveling abroad. Guests didn’t feel comfortable risking being stuck in another country for 14 days when they have jobs and children to return home to - rightfully so. Those who requested a refund from DW were informed because they didn’t cancel 60 days before the travel date, they were only eligible for a travel credit to be used by Dec 2021, not a refund. Those new travel restrictions and when they were released were not in our control, nor is Covid. How would anyone have known to cancel in Nov/Dec based on unforeseen travel regulations that weren’t released until Jan 12 (shortly before our Feb 2021 wedding)? Had the travel regulations been released, in say, October and guests then waited until January to cancel, I would understand the 60-day clause, but that is not what happened; it was Jan 12 for a Feb wedding. Then, to state, a travel credit issued in Feb-Mar 2021 must be used by Dec 2021??? Make it make sense. Why are we held responsible for the unknown and obviously absurd, uncaring terms agreed upon by a 3rd - 4th party vendor and resort? These terms of forcing travel credits amid a pandemic allude Destination Weddings does not value consumers' safety or well-being or the possible financial strains guests may be facing by refusing to refund their money for a wedding they cannot attend for reasons beyond their control. Basically, you are being forced to travel this year during the fluctuating, Covid-spiking pandemic or lose your hundreds-thousands of dollars in travel credit because you don't want to end up sick (or worse), risk being stuck in Mexico for 14 days, can't travel now due to new work regulations (brought on by the updated travel restrictions), or simply because an alternate date conflicts with your schedule. Due to this ridiculous travel credit fiasco, we thought maybe we could postpone until Aug 2021 to prevent some guests from being out of hundreds of dollars, after all, they were only traveling through DW because of us. Two months later, I don’t have any new booking information, guests are contacting us because our TA isn’t responding to them, and I can’t get an update, reply from customer service, or the higher-ups’ contact email to escalate this beyond my TA (who has not given me her supervisor's contact information). And before it is so casually suggested, I have already reached out to Customer Relations via DW “Contact Us” link numerous times AND have left multiple voicemails weeks apart. The number of responses to those inquiries? ZERO. You’ve been warned.

Sue was wonderful to work with! Everything from the beginning of the planning stages to the end was wonderful! Every detail was taken care of. I would highly recommend Sue. She was fantastic!

Pam is amazing and got me out of a bind. Love her ❣️

Lindsay was HANDS DOWN the most friendly, laid-back yet professional Wedding Coordinator that we could have ever asked for. Lindsay was responsive, helpful and truly kept our worries at bay throughout the entire planning experience! In addition to all of the above, Lindsay quite honestly felt like our own friend in a very short matter of time. I would recommend Lindsay to absolutely anyone and everyone planning their big day.

Destination Weddings Travel Group Review of Carol Behne Wedding Date: 11/28/2020 I was a guest for a destination wedding that had to be rescheduled due to COVID. Carol Behne was our main point of contact. In September 2020, she sent out emails reassuring that all guests would receive refunds due to the fact that the wedding had to be rescheduled to take place during hurricane season. Refunds varied from $100-$1000, depending on the guest’s duration of stay. Here we are, in March of 2021, and still no refunds, even after multiple inquiries about them. If it wasn’t so much money, I’d write it off as a bad business transaction. But when a business promises, in writing, to provide refunds, it’s disappointing and appalling when they don’t follow through. Makes me wonder if Carol didn’t just pocket the money herself. She seems to have no clear answers for any of us. Maybe the business itself isn’t bad, but I definitely wouldn’t trust Carol Behne to be my point of contact. Her emails are littered with spelling and grammatical errors to the point that it’s difficult to understand. My friend received a refund for her trip and a confirmation from Carol after writing an honest review online. However, we have yet to see our refunds. What kind of ethical business returns a refund for one guest and not others? I would give Carol Behne a 0/5 stars if that were possible. DO NOT BOOK HIRE CAROL BEHNE!!!

This company really does steal your money! Just as Cassandra said in previous review, this company steals your money. She and I both went on the same trip/same wedding. I have NOT gotten my money back. How is it acceptable that it has been 6 months of promising a refund for just several hundred dollars. While they are so busy, they don't seem to have a problem taking our money in less than 24 hours....

very helpful and professional. no complaints at all